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# Application Upgrade Support Engineer in Alpharetta

- **Company:** Energy Jobline
- **Location:** Alpharetta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Windows Servers, Print Servers, Remote Administration, Software Deployment, Enterprise Software Applications, Software Troubleshooting, Network Server, Servicenow
- **Published:** September 18, 2026
- **Apply:** https://www.energyjobline.com/job/application-upgrade-support-engineer-alpharetta-31680900

## About the Role

* 2+ years of hands-on experience supporting, maintaining, installing, or upgrading servers, workstations, operating systems, or enterprise software
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 * Working knowledge of Microsoft Windows server and workstation environments
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 * Strong troubleshooting skills, including the ability to identify when an issue requires escalation
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 * Strong written and verbal communication skills, with the ability to communicate professionally with customers and customer IT personnel
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 * Strong organizational skills and the ability to manage multiple upgrade activities, customer commitments, and case updates
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 * Ability to follow detailed technical instructions and work independently while collaborating effectively with technical and operational teams
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 * Fluency in English
\n, * Experience supporting Windows Server environments, enterprise applications, or production systems
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 * Experience with software deployment, operating system upgrades, and system administration
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 * Familiarity with digital printing, production workflows, print servers, RIP technologies, or industrial automation environments
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 * Experience troubleshooting software integration, workflow, networking, or production-related issues
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 * Knowledge of backup and remote administration tools
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 * Experience working in customer-facing technical support roles
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 * Experience using ServiceNow or a similar case-management platform
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