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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Daikin - **Location:** Wharton, NJ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Terminals, Microsoft Office, Microsoft PowerPoint, Software Troubleshooting - **Published:** September 18, 2026 - **Apply:** https://www.careerjet.com/job/us4ed40ff41dcd79263b01df912101f4b4/eaa ## About the Role * Excellent communication and interpersonal skills to interact effectively with diverse client group * Ability to troubleshoot in-depth service issues via phone * Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures * Ability to write reports, business correspondence, and procedure manuals * Ability to read and edit technical drawings/prints * Ability to effectively present information and respond to questions from management, clients, and customers * Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly * Ability to anticipate and solve practical problems and resolve issues * Self-starter with the ability to work both independently and within a team * Ability to effectively communicate ideas and properly describe problems and solutions * Ability to effectively handle multiple tasks, time management, and prioritization skills * Well-developed planning, organization, analytical, and decision-making skills * Proficient computer skills, such as Excel and PowerPoint, Word (MS Office) * Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills * Ability to apply good judgment, strong work ethic, and integrity on the job. Competencies: Experience: * 3-5 years of experience in the HVAC field or a technical support role Education/Certification: * High School Diploma or GED Equivalent * Vocational Certification / Degree preferred People Management: No Physical Requirements / Work Environment: * Must be able to perform essential responsibilities with or without reasonable accommodations * Required regularly to sit, talk, and listen * Required to stand, walk, use hands to pick up, handle or feel and reach with arms * Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary * Must be able to travel on business occasionally or work beyond normal work hours as necessary * Must be able to lift boxes and/or equipment of up to 30 pounds * Working Conditions -noise level in the work environment is usually quiet to moderate ## Description The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines. Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email. Position Responsibilities may include: * Provide prompt and courteous responses to calls coming into the Technical Support Center hotline * Provide pre and post-sales technical support via telephone and email * Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection * May conduct virtual modeling for troubleshooting and provide resolution * Log all calls and incidents into the CRM module to track information by customer, model number, and project * Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin's equipment literature. * Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative * Follow up on customer inquiries to ensure job completion and job satisfaction * Provide selection software support * Help explain control-related questions * Perform additional projects/duties to support ongoing business needs. Nature & Scope: * Applies practical knowledge of job area typically obtained through advanced education and work experience * Encouraged to seek continuous improvements * Performs a range of mainly straightforward assignments ## Related Videos - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [You’re a great coder? 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