> Markdown version of [/jobs/ext/2987924-systems-integration-support-engineer](https://www.wearedevelopers.com/jobs/ext/2987924-systems-integration-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Integration & Support Engineer - **Company:** CareerCircle - **Location:** Washington, DC, United States (Remote available) - **Experience:** Expert - **Salary:** $73,450.0 - $132,775.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Mac Systems, Bash Shell, Command-Line Interface, Configuration Management, CompTIA Security+, Cyber Security, Information Systems, Computer Networks, System Configuration, Data Centers, Data Transport Utility, Desktop Computing, Linux, Hardware Virtualization, HP Service Manager Software, Issue Tracking Systems, IP Addressing, Internet Protocol, Python (Programming Language), Network Troubleshooting, Linux System Administration, Log Analysis, Network Architecture, Network Connections, Network Administration, Ansible, Software Deployment, Software Engineering, Verification and Validation (Software), Systems Integration, TCP/IP, Virtual Machines, Virtualization Technology, Network Switches, Network Routing, Containerization, Kubernetes, Information Technology, Network Support, Rancher, Casper Suite, Laptops, Data Management - **Published:** September 18, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/dc/washington/b696ca99-bac3-49f2-a0fb-967ae57bf715 ## About the Role Prioritization Customer Service Customer Support Technical Issues Operating Systems Technical Support Mac/Apple Support Device Management Peripheral Devices Service Management Workflow Management Endpoint Management Smartphone Operation Endpoint Engineering IT Service Management Escalation Management Service Request Management End-User Training And Support Continuous Improvement Process Troubleshooting (Problem Solving) Apple Certified Support Professional, Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required). Education: Bachelor's degree in a relevant field., 10+ years of experience in endpoint engineering and enterprise endpoint management within complex IT environments specializing in Apple hardware and macOS environments. A degree can be substituted for years of experience. - Experience resolving advanced end-user issues involving Apple and iOS systems in an enterprise support environment. - Experience interfacing directly with senior government or executive-level users and managing service requests to closure. Technical Skills: - Apple hardware support using Jamf (Mac desktops/laptops, iPhone, iPad) - macOS and iOS troubleshooting and support - IT service management/ticketing systems - Incident, request, and escalation management - Desk-side support operations and customer-facing technical communication, Experience supporting a federal agency or other highly regulated enterprise IT environment. - Hands-on experience with enterprise Apple device management platforms. - Familiarity with service management best practices and SLA-driven support models. - Apple support certification (e.g., Apple Device Support or Apple Certified Support Professional). - Experience supporting VIP users and coordinating with cross-functional teams during high-priority incidents. - Apple Device Support or ACSP, enterprise endpoint management certification, service management certification., Emerging Technologies Performance Management Network Infrastructure Network Administration Configuration Management Verbal Communication Skills Verification And Validation Network Performance Management Troubleshooting (Problem Solving), Management Hand Tools Market Data Data Centers Screwdrivers Adaptability Communication Cyber Security Prioritization Test Equipment Lifting Ability Desktop Support Data Management Network Support Physical Layers Ancient History Customer Service Network Switches Help Desk Support Microsoft Windows CompTIA Security+ Computer Displays Service Management Internet Protocols Network Connections IT Service Management Data Transport Utility Network Troubleshooting Service Level Objectives IAT Level II Certification HP Service Manager Software Troubleshooting (Problem Solving) ## Description Mac OS Triage Auditing Equities Apple IOS Operations Apple IPad Market Data Coordinating Service Level, The Apple Support Engineer provides advanced desk-side support for SEC personnel using Apple hardware, macOS, and iOS devices under the SEC ISS contract. This role resolves complex Tier 2/3 incidents and service requests, restores user productivity, and maintains accurate records in the SEC IT service management system. The engineer interfaces daily with senior government personnel and delivers high-quality in-person support aligned to SEC customer service expectations. This position directly supports service-level performance, reliable endpoint operations, and continuous improvement of end-user support delivery., Apple Endpoint Support - Provide desk-side support for end users utilizing Apple hardware and macOS/iOS operating systems. - Troubleshoot and resolve advanced Apple and iOS technical issues, including hardware, OS, and application problems. - Support Apple device provisioning, configuration, patching, and lifecycle activities in accordance with SEC operational standards. - Deliver hands-on assistance for connectivity, peripherals, mobile access, and user productivity issues. Incident and Service Request Management - Manage incidents and service requests in the SEC IT service management system, including triage, prioritization, status updates, and closure. - Ensure tickets are documented clearly and completely to support accountability, audit readiness, and knowledge sharing. - Escalate unresolved issues to appropriate technical teams or vendors and track through final resolution. - Resolve issues within established service levels and minimize disruption to SEC business operations. Senior Stakeholder and Customer Support - Interface daily with senior government personnel and provide professional, responsive technical support. - Communicate issue status, impacts, and resolution timelines clearly to users and stakeholders. - Support onboarding, relocation, and offboarding activities for Apple users and associated endpoint access. - Deliver customer-focused support that improves satisfaction and confidence in IT services. Operational Process and Continuous Improvement - Follow and support updates to SOPs for support workflows, escalation paths, and service delivery. - Contribute to service desk reporting inputs, including ticket volume, resolution trends, and SLA-related performance data. - Assist with Apple/macOS/iOS baseline and patch compliance activities aligned with endpoint management requirements. - Identify recurring issues and recommend preventive fixes, standard solutions, and knowledge article updates., #Featuredjob Related Jobs Systems Integration & Support Engineer Leidos Bethesda, MD*On-Site Linux TCP/IP Ansible Equities Scripting Automation Kubernetes Market Data Log Analysis Communication IP Addressing Virtualization Network Routing Ancient History Computer Science Containerization Virtual Machines Technical Issues Operating Systems System Deployment Service Management Rancher (Software) Systems Integration Software Deployment Software Development System Configuration Linux Administration System Administration Information Technology Network Communications Command-Line Interface Network Troubleshooting Hardware Virtualization Configuration Management Bash (Scripting Language) Containerized Application Python (Programming Language) Troubleshooting (Problem Solving) +0 Google IT Support Technical Program Support Engineer Leidos Odenton, MD*On-Site Equities Topology Operations Leadership Management Encryption Market Data Coordinating Communication Ancient History Secret Clearance Change Management Information Systems ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)