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# IT Support Services II-Help Desk

- **Company:** Harbor, Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $64,480.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Multitier Architecture, Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Microsoft Online Services, Cloud Computing, CompTIA Network+, Cyber Security, Information Systems, Domain Name System (DNS), Multi-Factor Authentication, Ethernet, Monitoring of Systems, Networking Hardware, Linux System Administration, Networking Basics, Network Connections, Cloud Services, Software Deployment, Wireless Access Point, Cloud Platform System, Wireless Devices, Firewalls (Computer Science), Microsoft InTune, Information Technology, 3-tier Architectures, Network Server, SentinelOne Expertise, User Accounts
- **Published:** September 18, 2026
- **Apply:** https://www.builtincolorado.com/job/help-desk-ii/11233665?handler=ApplyRedirect

## About the Role

* Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services.
 * Experience with ticket triage, prioritization, and root cause analysis in an MSP setting.
 * Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.).
 * Strong communication, customer service, and mentoring abilities.
 * Ability to manage multiple client environments and competing priorities effectively.
 * Security-first mindset with focus on compliance and best practices., * Bachelor's degree in Information Systems, Computer Science, or related discipline preferred.
 * 3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment.
 * Experience supporting Microsoft 365, Intune, and MFA and DNS.
 * Need some exposure to Firewalls.
 * Certifications such as CompTIA Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent preferred.

Work Environment:

 * Fast-paced, collaborative MSP culture with opportunities to expand into project work or system administration.
 * Exposure to enterprise-grade tools and clients across multiple industries.

## Description

The Help Desk II Technician serves as an escalation point for complex support tickets, providing advanced troubleshooting and technical leadership within the help desk team. This role involves managing tickets end-to-end, implementing technical solutions, and mentoring junior technicians. You will work across diverse client environments to ensure operational stability and high service quality., * Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues.

 * Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations.
 * Troubleshoot Windows 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-related problems.
 * Manage endpoint security and patching through tools like SentinelOne, ThreatLocker, and N-able.
 * Document technical processes and knowledge base articles for internal use.
 * Collaborate with infrastructure and project teams to assist with deployments and server upgrades.
 * Perform proactive system monitoring and maintenance to ensure uptime and performance.
 * Communicate technical solutions clearly to clients and team members., Provide Tier 2 technical support for network, internet, device, cable, video, and wireless equipment issues. Perform remote troubleshooting, evaluate access points and device connectivity, reboot network equipment, resolve Dish Smart Box issues, and determine when tickets require dispatch or Tier 3 escalation. Document issues accurately and support property staff and customers through effective communication and problem-solving.
Top Skills: CambiumDish Smart BoxesJuniperMac AddressesPower Over Ethernet (Poe)Remote Power ControllersRuckusWireless Access PointsZendesk
Palmetto Technology Group, Inc.

IT Support Services II-Help Desk

21 Days Ago
Remote
United States
Mid level
Mid level
Cloud * Information Technology * Consulting * Cybersecurity
Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.
Top Skills: AWSAzureConnectwiseDhcpDnsHyper-VJIRALinuxmacOSServicenowTcp/IpVMwareVpnWindows ServerZendesk
Precision Task Group

IT Support Services II-Help Desk

21 Days Ago
Remote
United States
Mid level
Mid level
Information Technology
Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.
Top Skills: AWSAzureComptia A+ConnectwiseDhcpDnsHyper-VJIRALinuxmacOSMcseNetwork+ServicenowTcp/IpVMwareVpnWindows ServerZendesk

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 * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
 * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
 * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute


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