> Markdown version of [/jobs/ext/2988040-it-service-delivery-supervisor](https://www.wearedevelopers.com/jobs/ext/2988040-it-service-delivery-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Supervisor - **Company:** ABACUS SERVICE CORP - **Location:** Santa Ana, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** IT Management, Information Technology Operations, Data Logging, Information Technology, Performance Monitor - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/e011bb9d-8fef-4806-9c6a-290c934c9f86 ## About the Role 5+ years of overall IT experience preferred 2+ years of IT supervisory, team lead, or technical management experience preferred Government/municipal IT experience strongly preferred Experience supervising technical staff and coordinating day-to-day IT operations Experience with performance monitoring, task assignment, escalation management, onboarding/offboarding, leave coordination, and replacement staffing * Supervisory or service delivery / account management experience in IT staffing, workforce solutions, or professional services. * Direct experience supervising contract IT personnel placed at a client site, including performance management and replacement coordination. * Experience supporting public sector clients (municipal, county, state, K-12, or higher education) strongly preferred. * Familiarity with IT roles commonly staffed in government environments, including help desk and desktop support, programmer/systems analyst, cybersecurity analyst, network and systems administration, database administration, project management, and business analysis. * Familiarity with IT service management ticketing platforms and standard incident and change request workflows. * Working knowledge of onboarding and compliance processes, including background screening, I-9 and work authorization verification, badging, and confidentiality requirements. * Strong client engagement and stakeholder communication skills, with the ability to represent Abacus to senior client IT leadership. * Strong organizational skills and the ability to manage multiple concurrent assignments, escalations, and deadlines. * Comfortable working within an applicant tracking / recruitment platform for requisition, submittal, and placement tracking. * Valid California driver's license and reliable transportation for onsite client visits. ## Description * Serve as the local, client-facing supervisor for all consultants placed with the client, and report onsite to client facilities within two (2) hours of a request. * Work in conjunction with the client's IT management to provide effective day-to-day management of the work activities and tasks of placed consultants. * Manage consultant leave requests, timekeeping approval, and schedule coverage, including occasional after-hours, on-call, and scheduled maintenance-window support. * Coordinate onboarding and offboarding of consultants, including badge and identification requirements, equipment issuance and return, and account provisioning and deprovisioning. * Monitor consultant performance and conduct, address performance concerns promptly, and coordinate replacement staffing when the client requests removal of a consultant. * Partner with the recruiting team on requisition intake, candidate qualification, submittal quality, interview coordination, and start-date readiness for new assignment requests. * Maintain consultant familiarity with the client's IT service management system for logging and handling work service and change requests. * Serve as the escalation point for client concerns and resolve service delivery issues before they require client management involvement. * Maintain accurate assignment records and placement documentation, and report on fill performance, retention, and consultant utilization. * Ensure compliance with applicable federal, state, and local employment and labor requirements, and with client conduct, security, and confidentiality expectations. ## Related Videos - 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