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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Project Manager - **Company:** KARL STORZ - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $82,400.0 - $107,100.0 - **Contract:** Temporary contract - **Skills:** Computer Engineering, Digital Video Recorder, Coax, People Soft - **Published:** September 18, 2026 - **Apply:** https://www.careerjet.com/job/us8a80ea09adb2df3960f8f5493ac621bf/eaa ## About the Role * 3-5 years of experience in consulting, project delivery, or project management. * 5-7 years of experience in a role requiring technical acumen in AV or IP. * Field-based project and program-level management experience. * A Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or a related field, or 5 years of experience with the preferred hard skills in place of a degree. * Willingness to travel up to 90%, with a good driving record. * Ability to work in and around hospital personnel, sensitive medical equipment, and patients; this is a safety-sensitive position. * Knowledge and experience in the medical device and/or healthcare marketplace is a plus. * Holistic understanding of cable terminations and handling (cable pull, solder, crimp, compression, and punch-down connections for audio, video, network, control, and power devices) is a plus. * Holistic understanding of cable media (Coax, Mini-Hi-Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic) is a plus. * Advanced knowledge of control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders is a plus. What Will Make You Successful * Demonstrated outstanding personal leadership and a true team-player mindset, with excellent interpersonal skills across internal and external executives. * Intellectual curiosity and creativity in developing new approaches to improve the customer experience. * A sense of urgency and healthy impatience with the status quo. * Comfort operating in ambiguous or high-stress situations. * Track record of working collaboratively in a matrixed environment and driving project/process improvement. * Excellent, proven communication and organizational skills, with the ability to multitask effectively. * Highest standards of ethical behavior. ## Description The Customer Success Manager plays a critical role in managing the overall growth, effectiveness, and profitability of Operating Room installation projects within their region while delivering world-class customer service. This role leads the regional effort to ensure timely, accurate Operating Room installations with a strong focus on customer success and satisfaction, and works to maintain continuous alignment with the service and deployment teams to ensure a best-in-class experience. The Customer Success Manager reports to the Customer Success Regional or National Manager. This is a remote position requiring up to 90% travel to Albany, Rochester, Buffalo, and Pittsburgh. What You'll Do Sales & Sales-Marketing Support * Engage with the sales team on proposal development and accurate estimating, as needed. * Collaborate monthly with sales to ensure alignment on all customer deliverables and prevent negative gross profit impact. * Support other business development needs for sales and marketing as needed by management. Technical Expertise * Maintain expert competency in how the entire integration product portfolio integrates and functions. * Complete all trainings assigned through the OR1 training department, and pursue outside training opportunities to evolve technical expertise. * Demonstrate technical competency through successful installs with minimal service tickets during the warranty period, and low change orders per project relative to national standards. * Understand the basics of hospital construction, and maintain expert competency in cable management and termination. Project Management * Lead project planning sessions and manage project progress to ensure deadlines are met. * Manage relationships with clients and stakeholders throughout the project lifecycle. * Oversee all incoming and outgoing project documentation, and design risk mitigation plans for each project. * Deliver projects on time, within budget, and in line with national KPI standards for Customer Success. Customer Satisfaction & Success * Ensure customers experience a best-in-class installation, including clear, well-documented communication. * Monitor, collect, and report on customer feedback post-installation to identify process improvement opportunities, proactively soliciting and working to resolve negative feedback. * Help maintain KARL STORZ's #1 ranking in customer satisfaction by turning customers into lifelong advocates. * Deliver customer training in a timely, comprehensive manner, and confirm and document product utilization post-install., Job Summary: The Implementations Project Manager has a diverse range of responsibilities, including defining project scope, creating detailed implementation plans with internal, … + 8 days ago, PeopleSoft Project Manager Location: Hybrid - 3 days onsite in New York, NY Duration: 12-month contract In Person Interview Must be specialized in PeopleSoft PUM Upgrade proje… + 28 days ago, G MASS Consulting are working with an established Financial Market Infrastructure client to appoint a Client Implementation Project Manager, within their Services function. 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