> Markdown version of [/jobs/ext/2988697-sap-order-to-cash-otc-lead](https://www.wearedevelopers.com/jobs/ext/2988697-sap-order-to-cash-otc-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Order-to-Cash (OTC) Lead - **Company:** MOURI Tech - **Location:** Dallas, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Advanced Business Application Programming (ABAP), Application Services, Cloud Computing, System Configuration, Custom Software, Software Debugging, IDoc, IT Management, SAP ERP, Regression Testing, Release Management, Salesforce.Com, SAP (Applications), SAP FI/CO, SAP Sales and Distribution, Software Requirements Analysis, Adobe, SAPBasis, SAP S/4HANA, Data Management, Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/f05fcb09-44d4-4e8c-9ece-66ec75eab348 ## About the Role * 7+ years of SAP SD/OTC functional experience, including a strong track record in production/application support (AMS). * Deep, hands-on configuration expertise across the OTC process: order management, pricing & conditions, deliveries, shipping, billing, credit management, and account determination. * Proven experience working in an SLA-driven support model (incident, problem, and change management ITIL principles). * Strong understanding of OTC integration with FI (account determination, revenue posting) and MM. * Experience writing functional specifications and working with ABAP developers; ability to read debug output and interpret IDocs. * Demonstrated experience leading or mentoring a support team and managing stakeholder relationships. * Excellent analytical, communication, and problem-solving skills. Preferred Qualifications * Experience with SAP S/4HANA OTC (Sales / Billing) and migration from SAP ECC. * Experience with ALE/EDI, output management (including BRF+/Adobe Forms), and interface monitoring. * Familiarity with ticketing/ITSM platforms (ServiceNow, EasyVista). * SAP SD certification and/or ITIL certification. ## Description We are seeking a Lead SAP Order-to-Cash (OTC) Consultant to own the OTC support workstream and serve as the senior point of escalation for our SAP environment. This is a support-focused leadership role: you will lead incident resolution, problem management, and continuous improvement across the full OTC lifecycle (order management, pricing, delivery, billing, credit, and revenue), while mentoring a team of support analysts and partnering closely with business stakeholders. The ideal candidate combines deep SAP SD/OTC configuration expertise with proven experience running production support in an SLA-driven environment., Production Support & Service Delivery * Own the OTC support queue end-to-end: triage, prioritize, and resolve incidents and service requests within agreed SLAs. * Act as the senior escalation point (L3) for complex OTC issues spanning sales orders, deliveries, billing, pricing, output, credit management, and intercompany processes. * Lead root cause analysis and problem management to permanently eliminate recurring incidents. * Manage major incidents through to resolution, coordinating cross-functional teams (SD, MM, Integration with FI, BTP Integration Suite, ABAP, Basis, Integration with Application Systems like Salesforce Cloud , Data Management, Custom Applications) and communicating clearly with business and IT leadership. * Oversee the support backlog, monitor KPIs (SLA attainment, ticket aging, recurrence), and report on service health. Configuration & Enhancements * Perform hands-on SAP SD/OTC configuration changes, break-fixes, and small enhancements following change management standards. * Translate business requirements into functional specifications for ABAP developers; review and validate technical solutions. * Test and validate fixes and enhancements; manage transports across the N+1 landscape with Retrofit * Support integration points with FI/CO, MM, EDI/IDocs, and third-party/output systems with prior experience with PI/PO or BTP IS. Leadership & Stakeholder Management * Lead, mentor, and develop a team of OTC support analysts; manage workload allocation and on-call/shift coverage. * Serve as the primary liaison between the business and the support organization for all OTC matters. * Drive continuous improvement initiatives, automation, and knowledge-base development to reduce ticket volume. * Contribute to release planning, regression testing, and the readiness of OTC for system changes and upgrades., * OTC incidents and requests consistently resolved within SLA, with a declining trend in recurring issues. * A well-documented, cross-trained support team and a maturing knowledge base. * Business stakeholders confident in the stability and responsiveness of the OTC platform. ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Lost and Wasted Time: Searching for the Cozy Web](https://www.wearedevelopers.com/videos/2107-lost-and-wasted-time-searching-for-the-cozy-web) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)