> Markdown version of [/jobs/ext/2988760-it-support-specialist-3rd-shift](https://www.wearedevelopers.com/jobs/ext/2988760-it-support-specialist-3rd-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist (3rd Shift) - **Company:** LEDGENT - **Location:** Vancouver, WA, United States - **Experience:** Starter - **Salary:** $54,080.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Remote Service Software, ServiceNow IT Service Management, Information Technology, Wireless Technologies, User Accounts - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/88c4569b-bc0e-45d8-ab37-f55d66fbf3d1 ## About the Role * 1+ year of experience in IT Support, Help Desk, Service Desk, or Desktop Support. * Experience troubleshooting Windows operating systems, hardware, software, and peripheral devices. * Strong customer service, communication, and problem-solving skills. * Experience using ticketing systems to manage and track support requests. * Ability to prioritize multiple tasks and work independently during overnight shifts. * Basic understanding of networking concepts and user account administration., * Experience supporting mobile devices and wireless technologies. * Knowledge of Microsoft 365, Active Directory, and identity and access management. * CompTIA A+, Network+, or similar technical certification. * Experience with IT asset management and inventory processes., This contract-to-hire opportunity is ideal for an entry-level to mid-level IT professional seeking hands-on technical support experience in a 24/7 operational environment while working independently during overnight hours. Candidates who are customer-focused, dependable, and eager to grow their technical skills are encouraged to apply. ## Description We are seeking an IT Support Specialist to provide overnight technical support for end users in a fast-paced enterprise environment. This individual will serve as the first point of contact for IT-related issues, supporting hardware, software, mobile devices, printers, workstations, and user accounts. The ideal candidate is customer-focused, technically proficient, and comfortable working independently during overnight hours., * Serve as the front-line point of contact for technical support requests. * Provide support for hardware, software, operating systems, mobile devices, printers, and computer systems via phone, email, chat, and remote support tools. * Triage, prioritize, document, and escalate incidents through the IT ticketing system as needed. * Troubleshoot and resolve technical issues using established support procedures. * Deliver professional customer service through clear verbal and written communication. * Monitor and respond to system outages, service interruptions, and network-related issues. * Configure, install, maintain, and perform basic repairs on computers, printers, and peripheral equipment. * Process user account requests, password resets, access permissions, and related security changes. * Assist with IT asset management, including equipment inventory, tracking, shipping, receiving, and recovery. * Create and maintain technical documentation and knowledge base articles. * Support deployments, upgrades, system implementations, and ongoing IT initiatives. * Maintain accurate ticket updates and service records. * Participate in after-hours support activities as needed. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)