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# Help Desk Technician (Retail Support)

- **Company:** Everforth Apex
- **Location:** New Albany, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Remote Service Software, Retail Software, Software Deployment, Tablet Computers
- **Published:** September 18, 2026
- **Apply:** https://www.dice.com/job-detail/5c95f994-ead6-425d-b65e-dc96c4106ec1

## About the Role

* Previous experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
 * Strong troubleshooting skills across hardware, software, and mobile devices.
 * Experience supporting POS systems, printers, or retail technology is preferred.
 * Excellent customer service and communication skills.
 * Ability to prioritize multiple support requests in a fast-paced environment.
 * Familiarity with ticketing systems and remote support tools.

Preferred Qualifications

 * Experience supporting retail store environments.
 * Knowledge of mobile device management (MDM) solutions.
 * Understanding of Windows operating systems and basic networking concepts.
 * Associate degree or relevant technical certifications are a plus.

## Description

We are seeking a customer-focused Help Desk Technician to provide technical support for retail store operations. This individual will serve as the primary point of contact for end users, assisting with troubleshooting and resolving issues related to point-of-sale (POS) systems, printers, mobile devices, and other in-store technology. The ideal candidate has strong customer service skills, enjoys working directly with users, and can effectively diagnose and resolve technical issues in a fast-paced retail environment.
Key Responsibilities

 * Provide first-level technical support for retail store personnel via phone, email, and remote support tools.
 * Troubleshoot and resolve issues involving POS systems, receipt printers, label printers, scanners, and related peripherals.
 * Support and manage mobile devices, including smartphones, tablets, and handheld inventory devices.
 * Document incidents, service requests, and resolutions in the ticketing system.
 * Escalate complex issues to higher-level support teams when necessary.
 * Assist with device setup, configuration, software installations, and equipment replacements.
 * Deliver excellent customer service while communicating technical information in an easy-to-understand manner.
 * Monitor support queues and ensure timely resolution of issues to minimize store downtime.


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