> Markdown version of [/jobs/ext/2989150-ohpac-application-support-specialist](https://www.wearedevelopers.com/jobs/ext/2989150-ohpac-application-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # OHPAC Application Support Specialist - **Company:** Stellar Professionals - **Location:** Richmond, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cerner, Software Applications, Document Management Systems, Monitoring of Systems, PC Tools, Issue Tracking Systems, Citrix Systems, Virtual Environment, Electronic Medical Records, Information Technology - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/e3a165ea-f0dc-4ad4-a23e-530017e5e0cb ## About the Role * OHPAC & Revenue Cycle: 3+ years of foundational knowledge in Oracle Health Patient Accounting (OHPAC) and patient accounting/revenue-cycle workflows. * Tier 1 Troubleshooting & Escalation: 3+ years of experience resolving routine OHPAC application issues and managing escalations within an ITIL framework. * IT Infrastructure & Desktop Tools: 3+ years of hands-on experience supporting end-user desktop applications, Citrix virtual environments, enterprise printing, and user access. * Documentation & Incident Tracking: 3+ years documenting incidents, resolutions, workflow patterns, and troubleshooting steps in an ITSM environment. * Healthcare Compliance & HIPAA: 3+ years of experience working under healthcare privacy, security, and regulatory compliance standards (HIPAA). * Customer Service & Communication: 3+ years delivering customer-centric technical support and clear guidance to end-users of varying technical skill levels. * Problem-Solving Skills: Strong analytical and troubleshooting skills related to Cerner/OHPAC system issues. ## Description We are seeking an OHPAC Application Support Specialist to provide Tier 1 First-Call-Resolution (FCR) support to end-users of Oracle Health Patient Accounting (OHPAC) and related revenue-cycle systems. This role plays a vital part in supporting the successful implementation and post-cutover sustainment phases of the VDH Electronic Health Record (EHR) initiative. The specialist will troubleshoot application issues, monitor operational workflows (work queues, interfaces, Citrix, printing), conduct pre/post go-live health checks, and maintain operational dashboards for the command center., * Tier 1 FCR Support: Deliver Tier 1 application and desktop support following ITIL processes to meet established SLAs, performing password resets, Citrix troubleshooting, and basic end-user assistance. * Triage & Escalation: Troubleshoot routine OHPAC application and revenue-cycle issues, escalating complex Tier 2 or vendor-level problems to the appropriate technical or implementation teams. * Go-Live & Sustainment Operations: Conduct pre- and post-go-live health checks across VDH facilities, track user adoption metrics, and compile readiness checklists, health status dashboards, and post-implementation reports. * Workflow & System Monitoring: Monitor OHPAC functional indicators, including work queues, user configurations, document management, interface functions, and printing issues. * Documentation & Analysis: Maintain incident logs, track recurring issue trends, perform root-cause analysis, and create knowledge transfer documentation to optimize support workflows. * Compliance & Standards: Adhere strictly to HIPAA, healthcare privacy regulations, VDH policies, and local health department EHR standard operating procedures. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [OPA for the cloud natives](https://www.wearedevelopers.com/videos/713-opa-for-the-cloud-natives) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)