> Markdown version of [/jobs/ext/2989169-system-administration-puerto-rico](https://www.wearedevelopers.com/jobs/ext/2989169-system-administration-puerto-rico). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administration (Puerto Rico) - **Company:** RTX - **Location:** ISABEL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Macintosh Application Environment, Bomgar, Client Server Models, Knowledge Management, Windows PowerShell, Software Deployment, SQL Databases, Software Distribution, Docker, Windows Client - **Published:** September 18, 2026 - **Apply:** https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/US-PR-SANTA-ISABEL-B1--Felicia-Industrial-Park---St-B1--BLDG-1/System-Administration--Puerto-Rico-_01875903 ## About the Role * Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience. * Must be a U.S Citizen. * Two to five years of experience in system administration, application support, desktop support, or a related technical role. * Equivalent relevant technical experience may be considered in place of the degree requirement. * Experience providing remote application or desktop support. * Working knowledge of Windows 11 troubleshooting and software installation. * Experience using Docker Desktop as part of the support or administrative toolset. * Experience with Bomgar, OneStop, or similar remote-support tools. * Ability to troubleshoot client installation, application launch, licensing, connectivity, access, and configuration issues. * Basic understanding of client-server applications, software distribution, containers, and license management. * Strong customer service, communication, problem-solving, and organizational skills. * Ability to take ownership of issues and work independently through resolution. * Ability to support a large application environment and quickly learn new technologies. Qualifications We Prefer: * Familiarity with Active Directory, networking, application logs, PowerShell, and SQL. * Experience supporting custom enterprise clients or application delivery platforms. * Experience with IT service-management practices, including incident, service request, problem, and knowledge management. * ITIL Foundation certification or equivalent service-management knowledge ## Description We are seeking a customer-focused and self-motivated System Administrator to provide remote support for an internally developed platform that delivers more than 150 applications across the enterprise. The role will primarily support the Windows-based client environment used to install, download, license, and launch applications. The System Administrator will troubleshoot customer issues remotely, manage incidents and service requests, and drive issues through resolution. ** This is a Hybrid position in Puerto Rico; candidate must reside in Puerto Rico** What YOU will do: * Provide remote support for the application delivery platform and its Windows client environment. * Install, configure, update, and troubleshoot the custom client. * Diagnose issues related to client installation, application launch, downloads, licensing, access, connectivity, and configuration. * Use Bomgar and OneStop to remotely connect to Windows 11 computers and assist customers. * Collect and analyze logs, error messages, screenshots, and system information. * Manage incidents and service requests from initial contact through resolution. * Communicate status, expectations, and resolutions clearly to customers. * Escalate complex issues to developers, infrastructure teams, licensing teams, or other support groups. * Document resolutions, workarounds, and recurring issues. 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