> Markdown version of [/jobs/ext/2989668-it-service-delivery-lead](https://www.wearedevelopers.com/jobs/ext/2989668-it-service-delivery-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Lead - **Company:** Lifespace Communities, Inc. - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $70,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Business Software, User Environment Management, Microsoft InTune, Information Technology - **Published:** September 18, 2026 - **Apply:** https://www.careerjet.com/job/uscf0fab205af850f8409892543b8882c9/eaa ## About the Role * 4-7 years of experience supporting enterprise IT environments. * 1-3 years of experience in a senior technical support, lead, or service coordination role. * Strong knowledge of Microsoft Windows, Intune, Azure/Entra ID, endpoint management, and ITSM tools. * Experience providing deskside and remote, end-user, hardware, software, and local office technology support in a base-office environment. * Experience supporting Architecture, Engineering or Construction (AEC) environments is considered an asset. * A passion for mentoring others, solving problems, and delivering outstanding customer service. * ITIL Foundation and Microsoft certifications are considered assets. ## Description This is an exciting time to join our team. As we continue to grow, we are looking for talented professionals who are ready to contribute, collaborate with exceptional colleagues, and help shape the future of the built environment. If you are looking for a place where your expertise will be valued, your career can grow, and your work will make a difference, we invite you to explore what is possible with us. Are you an experienced IT Service Delivery Lead who thrives on solving complex technical challenges while leading exceptional IT support? This is an opportunity to combine hands-on technical expertise with operational leadership, helping deliver reliable, high-quality IT services that keep our business running. You will serve as the country-level technical lead for IT support, coordinating service delivery, mentoring team members, resolving complex issues, and continuously improving the end-user experience. This position is required to be onsite. How You Will Make an Impact * Leading day-to-day IT service delivery across multiple office locations. * Providing hands-on IT Systems Support Analyst coverage for the home-office, supporting local users, equipment, incidents, service requests, onboarding/offboarding, and day-to-day technology needs. * Resolving complex technical issues and acting as the senior escalation point for critical incidents. * Coaching and mentoring IT Support Analysts while fostering a collaborative, customer-focused team culture. * Coordinating workload, monitoring service performance, and helping ensure SLA commitments are achieved. * Supporting Microsoft Windows, Intune, Azure/Entra ID, endpoint management, and enterprise user environments. * Identifying opportunities to improve processes, enhance service quality, and strengthen the overall user experience. * Partnering with Infrastructure, Security, Business Applications, and vendors to deliver reliable IT services., Job Description The Warehouse Lead Supervisor - SBE is responsible for providing shipping, receiving and mail services including package receipt, delivery, tracking, mail pickup … + 6 days ago ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)