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# IT Tier II Technician

- **Company:** Kalahari Resorts
- **Location:** Wisconsin Dells, WI, United States
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Computing Platforms, Systems Engineering, Cyber Security, Custom Software, Desktop Computing, Linux, Citrix Systems, Software Engineering, Tablet Computers, Information Technology, Laptops, Vmware
- **Published:** September 18, 2026
- **Apply:** https://www.dice.com/job-detail/b287b784-bbe0-4aa0-8b6a-28c8a0a6ea01

## About the Role

* Prefer bachelor's degree in computer science, Information Technology or Management Information Systems from a two, four-year college or university; or three plus years technical IT engineering, application, and/or software development experience and/or training; or an equivalent combination of education and experience
 * Must have technical IT experience
 * Available to work some off-hours and weekends, in a flexible schedule on-site
 * Solid organizational, problem solving, and time management skills, able to complete work assigned tasks to expectations
 * Need to be a team player, willing to help anyone in the immediate area on a minute's notice

## Description

Kalahari Resorts & Conventions is seeking an IT Tier II Technician. In this role, you will be responsible for the successful overall analysis, development, enhancement, testing, implementation, installation, monitoring, operation, support and maintenance of our Kalahari applications/systems, analytical & guest facing platforms/environments, end user computers, devices, audio and visual equipment.

As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences., * Develop and maintain a general understanding of business operations combined with prior IT experience and knowledge to triage and provide resolution of technical issues and problems

 * Install, configure, and test new versions, patches, and upgrades, partnering with the necessary infrastructure and IT Security enterprise teams
 * Working with various 3rd party and custom software applications, equipment, devices, hardware & platforms/environments that are in support of hospitality/restaurant/gaming/retail/entertainment and/or related industry (i.e., point of Sale, property management, tablets, kiosks, payments etc.)
 * At times gather requirements with business teams in order to enable the IT Team to architect, build, design and implement technology solutions, able to follow defined enterprise architecture and technical design standards
 * Work with server and workstation operating systems including Windows, Linux and laptops, desktops, mobile phones, virtualized computing environments including VMWare, Remote technologies like Citrix, Duo


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