> Markdown version of [/jobs/ext/2990109-sse-l1-support-engineer-vilvoorde-mechelen-belgium](https://www.wearedevelopers.com/jobs/ext/2990109-sse-l1-support-engineer-vilvoorde-mechelen-belgium). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SSE, L1 Support Engineer ,Vilvoorde /Mechelen- Belgium - **Company:** Infosys - **Location:** Vilvoorde, Belgium - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Wi-Fi Technology, Microsoft InTune - **Published:** September 19, 2026 - **Apply:** https://www.careerjet.be/jobad/be86924a9fdab70b09c200d041c5334a59 ## About the Role We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as needed. Required - 2+ years experience providing onsite support in an enterprise environment. - Serve as the first point of contact for IT support requests via phone, email, and ticketing system. - Respond to service desk requests and fulfil them promptly. - Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements. - Log, categorize, and prioritize support requests accurately and efficiently. - Perform password resets and account unlock procedures. - Basic Knowledge in SCCM, Intune and Jamfpro for managing devices. - Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration. - Hardwar Troubleshooting. - Software Installation & Troubleshooting. - Strong working knowledge of Windows 11, MAC's. MAC Knowledge is mandatory. - Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies. - Follow up on outstanding tickets and ensure timely communication with users regarding their issue status. - Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system. - Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge. - Travel independently to various shop locations by car (must have a valid driver's license). Preferred - Excellent communication (verbal and oral) skills to interact with end users at all levels, Candidate should be fluent in Dutch, French & English all three languages. - Comfortable to work in shift environment. - Need to provide on call support to users. Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These includes: * High analytical skills * A high degree of initiative and flexibility * High customer orientation * High quality awareness ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)