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# It servicedesk medewerker

- **Company:** Brunel International N.V.
- **Location:** Haarlem, Netherlands
- **Salary:** €4,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Information Technology
- **Published:** September 19, 2026
- **Apply:** https://nl.talent.com/redirect?id=637279032940496981&source=vacant&utm_medium=xml&utm_campaign=marketing&utm_product=vacantnew_bulk&oapply=org_v2026-09&puid=edaaaddddda9addebdd99dd7eddgadddadaebdd79ddc9ddgbddcadd7bdaaadd7cdd89ddfbea3addffddgaed2dddgaddgfddgaddgaddg9ddg6ed3gc9bbb9b3bee3ee33def3de93de83de7gdd9gddcfdda3def3debgddf3ee33de93deg3ee33ee33deg3ee33ee33ee33ee33ee33ee3&pos=1&xml_batch_generation_id=500b26a8-1ed5-44a3-91d8-edbb9eb83c48&falcon=1&pid=212d0699a0b5&bpid=d692f817cf69c8fa703f9a2f6f24e7dd

## About the Role

* Minimaal een mbo-3 of mbo-4 opleiding richting ICT.
 * Ervaring met technische ondersteuning of een IT-servicedesk.
 * Goede communicatieve vaardigheden en een klantgerichte instelling.
 * Goede beheersing van de Nederlandse en Engelse taal.
 * Een sterk probleemoplossend vermogen en een proactieve werkhouding.
 * Rijbewijs B.

## Description

* Ondersteunen van eindgebruikers via telefoon, e-mail, chat en ticketsystemen.
 * Oplossen van technische en functionele IT-vraagstukken.
 * Beoordelen van incidenten en bepalen van de juiste aanpak.
 * Uitvoeren van dagelijkse beheerwerkzaamheden en standaard procedures.
 * Werken met kennisbanken en bijdragen aan het actueel houden van documentatie.
 * Ondersteunen bij verstoringen en incidentmanagement.
 * Signaleren van verbeterkansen en bijdragen aan procesoptimalisatie.
 * Ondersteunen van projecten en werkzaamheden binnen Agile teams.


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