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# IT Service - Techniker/in

- **Company:** Uhde Personal- Und Dienstleistungen
- **Location:** Düsseldorf, Germany
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Configuration Management Databases, Computer Literacy, Microsoft Office, Operational Systems, Hardware Infrastructure, Servicenow
- **Published:** September 19, 2026
- **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/10001-1003719604-S

## About the Role

IT-Ausbildung oder Berufserfahrung im IT-Service

 - Sehr gute Kenntnisse in MS-Office
 - Sehr gute allgemeine IT-Kenntnisse (Client HW & SW, sowie Standard Applikationen wie OS Windows 7 & 10)
 - Sehr gute Kenntnisse im Umgang mit Call Tracking Systemen (z. B. ServiceNow, HP SM und/oder vergleichbare)
 - Sehr gutes Englisch in Wort und Schrift
 - Affinität für Dokumentationen und Wissensaneignung
 - Hohe Kunden und Serviceorientierung, Belastbarkeit, Flexibilität und sehr gute Teamfähigkeit

## Description

Bearbeitung von Tickets in der CMDB (1st & 2nd Level Support)

 - Annahme, Austausch, Versand von IT-Hardware
 - Installation von Betriebssystemen
 - Sauberes, durchgängiges Assetmanagement in den Kundensystemen
 - Datensicherung
 - Fehlersuche und -behebung von Hard- und/oder Software (Incident)
 - Sicherstellen der vertragsgerechten Auslieferung sowie der Einhaltung von Service Level Agreements (SLA)
 - Repräsentieren des Unternehmens beim Kunden


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