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# Incident Manager/Change Manager H/F

- **Company:** Inetum Computing Inc
- **Location:** Niort, France
- **Contract:** Permanent contract
- **Skills:** JIRA, Dynatrace, Control M
- **Published:** September 19, 2026
- **Apply:** https://talentsdici.fr/offre/i_92f843a1cc300f22e1f994b7d8adb58f

## About the Role

* ITIL - Information Technology Infrastructure Library
 * Change Manager
 * Incident Manager
 * EasyVista
 * Jira
 * Control-M
 * DYNATRACE

## Description

Au sein d'un environnement Data, vous êtes garant(e) de la bonne application des processus de gestion des incidents et des changements, dans le respect des bonnes pratiques ITIL.

À ce titre, vous assurez la continuité et la qualité des services en pilotant efficacement la résolution des incidents, tout en veillant à la maîtrise des risques liés aux évolutions et mises en production. Votre action contribue directement à la satisfaction des utilisateurs, à la stabilité des plateformes et à l'amélioration continue des services..

Missions Principales :

 * Garantir la disponibilité et la qualité de service de l'écosystème Data.
 * Restaurer rapidement le service lors d'incidents.
 * Contribuer à la résolution durable des causes racines.
 * Sécuriser les mises en production et maîtriser les risques liés aux changements.
 * Piloter le traitement des incidents.
 * Gérer les incidents majeurs et les crises.
 * Assurer la communication et les analyses RCA (Root Cause Analysis).
 * Suivre quotidiennement les changements.
 * Coordonner les équipes techniques.
 * Gérer les escalades.
 * Produire et présenter des reportings opérationnels et de gouvernance.
 * Participer aux comités techniques et opérationnels.
 * Améliorer continuellement les processus et la performance du service.


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