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# Expert Support InTheVoice

- **Company:** Jean Michel
- **Location:** Lyon, France
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** VoIP, WebRTC
- **Published:** September 19, 2026
- **Apply:** https://nostalentsnosemplois.auvergnerhonealpes.fr/candidat/offres/offre-d-emploi-technicien-support-telecommunications-et-voip-h-f-lyon-auvergne-rhone-alpes-cdi-15985521

## About the Role

* Maîtrise avancée des technologies VoIP : SIP, RTP, WebRTC.
 * Excellente compréhension des environnements CTI, IVR et des architectures téléphoniques.
 * Connaissance approfondie de la plateforme InTheVoice et de ses composants internes.
 * Capacité éprouvée à diagnostiquer des flux complexes entre infrastructure téléphonique et applicatif.
 * Rigueur, sens de l'analyse, autonomie et capacité à travailler sur des problématiques critiques.

## Description

En tant qu'expert ITV, vous prendrez en charge des responsabilités à forte valeur ajoutée, notamment :

 * Assurer le support niveau 3 sur la plateforme InTheVoice :
 + routing d'appels
 + conception et maintenance de scripts IVR
 + intégrations et interactions API
 * Analyser et résoudre des incidents complexes VoIP/CTI, en environnement multi-composants.
 * Intégrer InTheVoice avec différents environnements PBX (Cisco, Alcatel, Mitel…).
 * Assurer la maintenance, l'optimisation et l'évolution de l'architecture VoIP.
 * Exploiter et analyser les logs, garantir le monitoring et la performance en temps réel.
 * Participer à l'amélioration continue, aux bonnes pratiques et à l'industrialisation de la plateforme


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