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# Senior QA Tester

- **Company:** DWP Digital
- **Location:** Otterburn, UK (Remote available)
- **Experience:** Expert
- **Salary:** £12,876.0
- **Contract:** Permanent contract
- **Skills:** Automation of Tests, Performance Testing
- **Published:** September 19, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/senior-qa-tester/47574838

## About the Role

DWP. Digital with Purpose. Join DWP Digital as a Senior QA Tester and play a vital role in modernising the Contact Centre platforms that underpin some of the UK's most important public services. Millions of people contact DWP contact centres each year. You'll lead quality assurance activities, champion test automation and help deliver resilient, user-focused solutions at scale. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven expertise in testing Contact Centre telephony platforms. Strong knowledge of telephony testing tools,
techniques and methodologies. Demonstrable capability in delivering test automation within a Contact Centre environment. Strong understanding of maintaining traceability between requirements, tests and defects. Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing. Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community. You and your role As a Senior QA Tester, you'll help shape and assure the quality of digital telephony services used by millions of citizens and thousands of colleagues across the UK. Working as part of an agile multidisciplinary team, you'll lead testing activities across complex Contact Centre platforms, defining test strategies, embedding best practice and ensuring quality across the delivery lifecycle. You'll collaborate with engineers, architects, product managers and stakeholders to



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