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# IT / Operations Support Coordinator

- **Company:** Derry/l'derry
- **Location:** Belfast, UK
- **Salary:** £33,030.0
- **Contract:** Temporary contract
- **Skills:** Cyber Security, Data Warehousing, Microsoft Office, Systems Integration, Information Technology
- **Published:** September 19, 2026
- **Apply:** https://vacancies.riadaresourcing.com/vacancies/36968/it--operations-support-coordinator--derry-l-derry.html

## About the Role

A university degree in a computer science related discipline or equivalent recognised ICT professional qualification PLUS 1 years relevant experience*
OR

 * A HND in a computer science related discipline AND 2 years relevant experience *

OR

 * 4 years relevant experience *
 * * Relevant experience is defined as providing or supporting information and communications technology systems in a business environment. "Business environment" in this context includes ICT areas such as desktop support, system/application support & maintenance, network & communications, systems integration and data warehousing and IT security.
 * Ability to work well independently and as part of a team.
 * Have excellent communication, interpersonal and ICT technical skills to meet the needs of the post in full.
 * Ability to investigate, collate and analyse information from a variety of sources to support decision making to resolve technical ICT incidents.
 * Excellent knowledge of, and ability to use Microsoft Office and other business process applications, while demonstrating best practice in IT Service Management.
 * Strong organisational skills with the ability to plan and manage activities effectively to deliver against service delivery plans
 * Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Organisation which will permit them to carry out the duties of the post.

## Description

* Provide ICT support to GP Practices across Northern Ireland as part of the GMS ICT Support Team.
 * Respond to incidents and service requests, diagnosing and resolving technical issues.
 * Support a range of ICT systems including clinical systems, networks, hardware, software, printers, scanners, Microsoft Office, security, and remote support tools.
 * Deliver technical advice, guidance, and solutions to users and stakeholders.
 * Build strong relationships with assigned GP Practices and understand their ICT requirements.
 * Assist with ICT projects, system upgrades, installations, replacements, repairs, and equipment collections.
 * Conduct site visits across Northern Ireland as required.
 * Follow ICT change, release, and configuration management procedures to ensure service quality and compliance.


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