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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior I.T Manager - **Company:** Zepz - **Location:** London, UK (Remote available) - **Experience:** Expert - **Salary:** £69,628.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Confluence, JIRA, Microsoft Azure, Collaborative Software, File Server, Identity and Access Management, Virtual Private Networks (VPN), Software Tools, IT General Controls (ITGC), Okta, Office365, System Availability, Information Technology, Slack, Gsuite - **Published:** September 19, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5890392084 ## About the Role * The ideal candidate must have 7 to 10 years experience managing complex Technology environments including leading people, processes and technology. * Bsc, Btec (required) Bcom or business related degree an advantage. * Experience and /or certified in supporting and implementing Google Workspace, Slack, Jira, Confluence, and Okta. * Experience with working, implementing and optimizing IT General controls (ITGC) for all audits * Experience and certifications in Amazon's AWS and/or Microsoft Azure Cloud * Experience with optimizing controls and driving operational excellence. * Experience in a Fintech would be a great advantage * Experience managing IT costs Bonus points * Sec+ or Network+ Certified * Okta certification AI Literacy & Tools As Zepz, we're building AI into how we work. We're on a journey to making AI utilisation streamline what we do. "For this position we are looking for: * Proficient depth of knowledge around automation, AI and how those can be applied in your area of work - from accelerating analysis and insight generation, to improving how we design and deliver processes and communications. * Practical experience using AI tools in a professional context - whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to. * Strong AI literacy - an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it. * Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance. * Prior experience using Claude (Anthropic) is a nice-to-have but not essential - what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join. Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world. ## Description This is an on-site role based in London and reporting into the VP of Security, Infrastructure, and CorpIT. You will be the Operational Manager for our Corporate IT platforms that are globally distributed and utilized. You will be responsible for building,running and managing a distributed team of IT engineers to ensure operational best practices are applied across the team. You will be responsible to support services including end user computing, application access control, local file and print - as well as the people, process and systems to support these services. This is a great opportunity for a Senior IT Leader to play a pivotal role in supporting the scaling of a global FinTech organization in a vibrant, challenging, exciting, fast-growing business. What you will own Reporting to the VP of Security, Infrastructure, and CorpIT, you will: * Be responsible for global operational user support processes, operational best practices and supporting your team of global engineers to ensure operational excellence, system availability and key support 18/7 * Implement operational best practices and vision to support the CorpIT operational strategy. * Be responsible for teams that support our end user's computer (Mac/windows laptops/chromebooks) and collaboration tools (Google Workspace, JIRA, Slack, Okta, M365, VPN, File servers). * Be responsible with your team to manage the Identity and Access Management (IAM) program * Provide and monitor operational support metrics (KPI's) and provide regular operational structured reporting to provide Snr management statistics. * Optimize and automate Joiners, movers, and leavers (JML) tech requirements/ and process. * Support our end users base, be an advocate for our corporate technologies and drive adoption, educate our user base (Google Workspace, Okta, Slack, Jira ...) * Have a customer centric approach to all stakeholders while assisting the service desk team to be proactive and unblock gates and challenges. * Have a positive attitude to help our service desk team thrive and unblock the team members from blockers they encounter. * Mentoring and coaching for all staff and fostering a culture of high performance, accountability, innovation and team building, ensure they are coached and motivated to their full potential, provide career growth/professional development counsel and opportunities. * Engage and establish solid business relationships to help understand their challenges and how Corporate IT can support and drive the business process and efficiency. * Work closely with Sr. Management in strategic planning and tactical execution regarding IT roadmap initiatives, financial planning, and compliance mandates. * Supplier relationship experience and service management experience for Corporate IT provided services. * Proactively identify areas of improvement and work with the various teams to implement these initiatives. ## Related Videos - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Your next 10x engineer isn't in your city. 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