> Markdown version of [/jobs/ext/2992453-senior-experience-designer](https://www.wearedevelopers.com/jobs/ext/2992453-senior-experience-designer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Experience Designer - **Company:** Biglight - **Location:** London, UK (Remote available) - **Experience:** Expert - **Salary:** £61,674.0 - **Contract:** Permanent contract - **Skills:** Collaborative Software, Service Design, User-Centered Design, Website Wireframe, Figma, Interactive Whiteboards - **Published:** September 19, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5889392061 ## About the Role Curious and insightful You love uncovering the behaviours, motivations and needs that drive great experiences, and can translate complex insights into clear, actionable recommendations. Strong opinions, loosely held You bring confidence and expertise to discussions, presenting your thinking clearly and influencing clients and stakeholders while remaining open to challenge and new perspectives. Collaborative and creative You enjoy working across disciplines to solve complex problems and create meaningful experiences. You're an excellent communicator who understands that great design is as much about clarity and storytelling as it is about interaction and visuals. Organised and self-motivated You can navigate ambiguity, make informed decisions and turn loosely defined problems into actionable work. You bring critical thinking and a proactive approach to moving work forward., * 5+ years' experience, with a portfolio demonstrating expertise across user research, UX and service design, and evidence of delivering measurable outcomes for clients. * Proven ability to plan and lead research activities, facilitate workshops and translate insight into effective product, service and UX solutions. * Strong experience using tools such as Figma, Miro and other digital collaboration platforms. * Excellent communication and stakeholder management skills, with the confidence to present recommendations and influence decision-making at multiple levels. * Collaborative and commercially aware, with the ability to balance customer needs, business objectives and delivery realities. * Organised, proactive and comfortable working independently, managing multiple priorities and driving workstreams forward with minimal oversight. * Experience supporting and mentoring junior team members, helping to maintain quality and consistency across project delivery. ## Description Biglight's Experience Designers help organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact. Our Experience Design team brings together UX, research and strategy specialists who care deeply about creating products and services that work for both customers and businesses. We collaborate across disciplines to solve complex problems and deliver meaningful outcomes for some of the world's leading brands. As a Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients to shape decisions and drive progress. Using user-centred design methods, you'll balance customer, business and delivery needs to create experiences that are intuitive, effective and commercially valuable. WHAT'S IN IT FOR YOU Work on complex, high-impact projects You'll work closely with clients across a range of transformation initiatives, owning key workstreams from discovery through to delivery. Whether facilitating workshops, shaping UX or influencing stakeholder decisions, you'll play a central role in delivering meaningful outcomes. See your ideas come to life At Biglight, your work will have real, measurable impact. You'll help shape products, services and experiences that drive value for our clients, turning insight into solutions that improve customer outcomes and support business goals. Grow with us You'll continue to deepen your expertise across research, UX design and strategy, working alongside experienced practitioners on complex challenges. You'll have opportunities to mentor more junior team members and take increasing ownership of client relationships and project delivery., * Create UX design deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches. * Combine customer research, data and business insight to identify opportunities and shape effective, commercially valuable experiences, whether optimising journeys or shaping entirely new propositions and services, recommending pragmatic MVP solutions where appropriate. * Champion user-centred principles, working closely with product and development teams to navigate technical and operational constraints and ensure successful implementation. Client collaboration * Lead workshops, client discussions and design reviews, confidently presenting your design recommendations and facilitating decision-making. * Build trusted relationships with clients and stakeholders and embed customer-centred thinking. * In some engagements, act as a UX leader within a dedicated client account, helping shape priorities and delivery direction. Strategic thinking * Translate insight into practical solutions, experience strategies and service improvements. * Identify opportunities to improve products, services and customer journeys, helping clients frame problems, prioritise opportunities and connect user needs with business outcomes, even when the solution extends beyond digital experiences alone. * Contribute to the development of product roadmaps and transformation plans. Team collaboration and development * Work closely with colleagues across strategy, design and development disciplines to deliver high-quality outcomes. * Provide guidance and constructive feedback to Associate and Midweight Experience Designers, helping to maintain quality and consistency across UX deliverables. * Support the development of junior team members through coaching, collaboration and sharing best practice. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Fireside Chat with Kris Rasmussen, CTO at Figma](https://www.wearedevelopers.com/videos/982-fireside-chat-with-kris-rasmussen-cto-at-figma) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Web Developer Portfolio Inspiration and Examples - March 2025](https://www.wearedevelopers.com/magazine/561-web-developer-portfolio-inspiration-and-examples-march-2025) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)