> Markdown version of [/jobs/ext/2992477-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/2992477-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** CGI Group Inc. - **Location:** Glasgow, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Java (Programming Language), .NET Framework, Microsoft Excel, Data Integrity, IBM Websphere Application Server, Microsoft SQL Server, Transact-SQL, Software Security, Servicenow - **Published:** September 19, 2026 - **Apply:** https://www.free-work.com/en-gb/tech-it/job-mission/application-administrator-erp-crm-hris-etc/application-support-analyst-37 ## About the Role You'll bring an IT support background with experience supporting applications or working in a comparable technical environment. You should enjoy troubleshooting, be comfortable working through incidents under pressure and communicate effectively with technical and non-technical stakeholders. You'll also be willing to learn from colleagues, take responsibility for your work and contribute ideas that improve the services you support. * Experience working within IT or application support, development or a comparable technical environment. * Practical application troubleshooting and problem-solving capabilities. * Understanding of ITIL principles and their application within a support environment. * Experience working across clients, users, internal technical teams, suppliers or external vendors. * Understanding of routine system maintenance, monitoring and operational checks. * Experience contributing to technical projects and IT change. * Ability to contribute to and review infrastructure, solution or technical designs. * Exposure to IT Service Management tools, such as ServiceNow. * Ability to produce clear, accurate technical and operational documentation using tools such as Microsoft Word and Excel. * Strong written and verbal communication and stakeholder-management skills. * Exposure to technologies such as Java, .NET, WebSphere, Microsoft SQL Server and T-SQL, or comparable technologies. * Ability to work effectively within a dynamic team and remain organised when incident volumes and priorities change. Working environment Together, as owners, let's turn meaningful insights into action. ## Description In this role, you will support a portfolio of complex, critical applications and services, taking ownership of incidents from investigation through to resolution. You'll monitor service performance, conduct root cause analysis and work collaboratively with colleagues, clients, vendors and third parties to maintain stable, secure and available application environments. You'll work within ITIL-aligned processes and established governance while having the opportunity to find better ways to resolve problems and improve services. Alongside day-to-day application support, you'll contribute to technical change and project delivery, helping applications evolve in response to new technology, legislation and client requirements. Supported by colleagues across CGI, you'll build your knowledge across a varied technology landscape and contribute ideas that improve quality, resilience and the client experience. * Investigate & Resolve - Diagnose technical incidents and application problems, identifying effective solutions and restoring services promptly. * Monitor & Manage - Own assigned incidents and maintain visibility of progress, priorities and client impact. * Analyse & Prevent - Conduct root cause analysis and problem investigations to reduce recurring incidents. * Support & Deliver - Complete technical activities supporting application changes and wider project delivery. * Improve & Innovate - Identify and implement service improvements that strengthen reliability and the client experience. * Protect & Maintain - Support application security, data integrity, availability and performance while identifying and reducing operational risks. * Control & Govern - Maintain application-stack currency and patching information while following appropriate change, quality and security processes. * Collaborate & Communicate - Work as one team with UK and offshore colleagues, clients, suppliers and other CGI teams. * Document & Assure - Produce high-quality technical documentation and embed quality assurance into day-to-day delivery. * Partner & Coordinate - Build productive relationships with vendors and third parties to secure timely technical assistance when required. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [This App Reached 10,000 Users in One Week. 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Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)