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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** CGI Group Inc. - **Location:** Glasgow, UK - **Contract:** Permanent contract - **Skills:** .NET Framework, Amazon Web Services, JIRA, Microsoft Azure, Batch Processing, Unix, Data Integrity, Internet Hosting Service, Windows Servers, Application Data, Software Engineering, SQL Databases, Web Services, Git, Servicenow, Vmware - **Published:** September 19, 2026 - **Apply:** https://www.free-work.com/en-gb/tech-it/job-mission/application-administrator-erp-crm-hris-etc/application-support-analyst-36 ## About the Role You'll bring strong application support experience and the confidence to troubleshoot complex issues across multiple applications and technologies. You should be comfortable taking ownership under pressure, communicating with clients and suppliers, and contributing ideas that improve services. You'll be supported by colleagues across CGI while using your experience to help strengthen the wider team. * Strong experience within IT and application support, ideally including application development exposure. * Practical experience using SQL to execute scripts and query application data. * Experience working with UNIX environments. * Familiarity with Windows Server, Azure and VMware-based environments. * Knowledge of .NET applications and associated technologies. * Experience supporting browser-based applications and exposure to Azure and/or AWS hosting services. * Experience using service management platforms such as ServiceNow, including incident and request management. * Ability to confidently manage and appropriately escalate high-severity incidents. * Exposure to tools such as Git and Jira within an IT service or delivery environment. * Understanding of batch processing, including investigating processing errors. * Good understanding of ITIL principles, operational maintenance and system checks. * Experience working with and coordinating third-party suppliers and vendors. * Ability to contribute to and review technical, infrastructure and solution designs. * Experience contributing to technical projects and delivering IT change. * Strong written and verbal communication skills, including confidence working directly with clients. * Ability to produce clear, accurate technical and operational documentation. Working environment Together, as owners, let's turn meaningful insights into action. ## Description The team operates on a hybrid basis, with an expectation of working onsite in Glasgow office at least two days per week. Core support hours are 9am-5pm, although you may occasionally need to support incident resolution or change activities outside these hours., In this role, you will take ownership of supporting a portfolio of high-profile web services and applications, investigating incidents, resolving technical problems and maintaining stable application environments. You'll use your experience across SQL, UNIX, Windows Server, Azure and related technologies to navigate complex issues, manage competing priorities and maintain focus on client and contractual outcomes. You'll also have the opportunity to lead application and service improvements, bringing new ideas to the team and helping prevent recurring issues through effective root cause analysis. Working collaboratively with onshore and offshore CGI colleagues, clients and third-party suppliers, you'll share your expertise and have the support of the wider team as you deliver service improvements, technical change and consistently high-quality outcomes. * Investigate & Resolve - Own complex technical incidents, including high-severity issues, from diagnosis through to resolution and escalation where required. * Analyse & Prevent - Conduct root cause analysis and problem investigations to reduce recurring incidents and strengthen service resilience. * Lead & Improve - Identify and drive application and service improvements that enhance performance, reliability and client outcomes. * Monitor & Maintain - Support application availability, performance, security and data integrity while carrying out appropriate maintenance and system checks. * Query & Troubleshoot - Use SQL, UNIX and other technical tools to investigate application, batch-processing and service issues. * Change & Deliver - Implement controlled application changes and contribute technical activities to wider project delivery. * Collaborate & Coordinate - Work across CGI's onshore and offshore teams to deliver a consistent, stable service. * Engage & Influence - Build effective relationships with demanding client stakeholders, vendors and third-party suppliers to progress issues and achieve results. * Govern & Assure - Follow ITIL-aligned governance, security and quality processes while maintaining accurate records and technical documentation. * Manage & Update - Maintain application-stack currency information and patching calendars to support effective lifecycle management. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)