> Markdown version of [/jobs/ext/2992540-it-applications-analyst](https://www.wearedevelopers.com/jobs/ext/2992540-it-applications-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Applications Analyst - **Company:** Saffery Llp - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Application Performance Management, Microsoft Azure, Client/Server Application Language (C/AL), Client Server Models, Software as a Service, Software Documentation, Cyber Security, Computer Literacy, Document Management Systems, SQL Databases, Api Design - **Published:** September 19, 2026 - **Apply:** https://jobs.icaew.com/logon?PipelinedPage=%2Feditprofile%3FPipelinedPage%3D%252Fjob%252F6616667%252Fit-applications-analyst%253FAction%253DContinueJobApplication%2523application-form ## About the Role * Experience providing 2nd/3rd line support for business-critical applications in a professional services environment including document management and audit platforms. * Strong understanding of SaaS platforms, client/server systems and Azure-hosted applications. * Knowledge of ITIL-aligned processes (incident, problem and change). * Strong analytical, troubleshooting and technical skills; experience with SQL, logs or API-based integrations is advantageous. * Requires broad or specialised knowledge from advanced specialised training, work experience or a relevant degree or equivalent. May have an understanding of theoretical concepts and principles. * Relevant experience within specific area of work in professional services or a partnership. * Strong presentation skills and ability to be persuasive. May need the ability to coach and motivate others. * Able to use judgement / experience to tackle issues and seek advice on more complex problems. * Strong analytical skills, based on systems and models relevant to the field of work. * Strong computer literacy and understanding of relevant software. Keeps up to date on all required training such as information security. * Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels. * High levels of commitment and ability to act when necessary. * Team-focused mentality, understanding that the function must work collaboratively to drive success. * Strong presentation skills and ability to be persuasive. * Able to use judgement / experience to tackle issues and seek advice on more complex problems. * Strong analytical skills, based on systems and models relevant to the field of work. * Builds partnerships and works collaboratively with others to meet shared objectives. ## Description As an IT Applications Analyst, you will be the firm's subject-matter expert for our portfolio of business-critical applications. You will provide 2nd and 3rd line support, manage upgrades and enhancements, and work with business stakeholders to ensure our systems are used effectively. Our application estate comprises a mixture of SaaS platforms and Azure-hosted client/server applications, and you will play an integral role in ensuring their stability, performance and continual improvement following established ITIL change and release management processes. The responsibilities Support & Operations * Ownership of incidents, problems and service requests at 2nd/3rd line. * Managing vendor escalations for SaaS and third-party hosted applications. * Monitoring application health, availability, performance and security. Application Lifecycle & Upgrades * Planning, testing and implementing upgrades and patches. * Maintaining configuration, integrations and system documentation. Project Delivery * Working with Project Managers and business SMEs on new system implementations. * Supporting application rationalisation or optimisation initiatives. Stakeholder Engagement * Running workshops or discovery sessions. * Translating business needs into functional or configuration changes. * Communicating changes to users and delivering training where needed. Governance & Security * Ensuring compliance with IS policies and regulations (e.g., Cyber Essentials, GDPR). * Participating in DR/BCP testing. ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)