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# IT Operations Lead (SC cleared)

- **Company:** SR2
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £104,000.0 - £117,000.0
- **Contract:** Permanent contract
- **Skills:** DevOps, Information Technology Operations, Release Management, Data Pipelines
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5889782675

## About the Role

An experienced, technically capable IT Operations professional who is comfortable working with complex software-based services and getting into the detail of how production environments operate.

## Description

We are looking for a hands-on IT Operations Manager to help keep the service stable, secure, resilient and performing effectively.

This is not a traditional service desk role. You will take ownership of day-to-day live operations, work closely with engineering and delivery teams, and improve the processes, monitoring and controls that underpin a reliable production service.

Key Responsibilities

 * Own live-service operations across incident, problem, change and release management.
 * Act as an escalation point for operational issues and major incidents, driving resolution within agreed SLAs and ITIL-aligned processes.
 * Improve service-management practices including incident prioritisation, ticket ageing, reporting and operational governance.
 * Monitor the health and performance of a custom-built data platform, including data pipelines, availability, capacity and system performance.
 * Investigate technical issues and coordinate resolution with Software, Data, Platform and DevOps teams.
 * Own production readiness and release governance, ensuring changes are appropriately tested, controlled and safe to deploy.
 * Identify and implement service improvements across automation, resilience, documentation, support processes and operational efficiency.
 * Manage operational access and security-related support activity.
 * Provide clear updates on service health, incidents, risks, performance and releases to clients, delivery teams, senior stakeholders and suppliers., * Work effectively with Data Engineers, Software Developers, Platform Engineers and DevOps specialists.
 * Understand software delivery, production environments and the balance between technical change, reliability and operational risk.
 * Challenge technical teams constructively on monitoring, resilience, maintainability and production readiness.
 * Identify operational risks and inefficiencies and introduce sustainable processes and controls.
 * Take ownership of operational decisions and escalate appropriately


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