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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Lifecycle Management (SLM) SME - **Company:** MBDA S.A.S. - **Location:** Stevenage, UK (Remote available) - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Application Lifecycle Management, Big Data, Spreadsheets, Configuration Management, Data Cleansing, Data Integrity, Data Mapping, Data Migration, Scrum Methodology, SAP (Applications), Data Streaming, Systems Integration, File Transfer Protocol (FTP) - **Published:** September 19, 2026 - **Apply:** https://mbda.wd3.myworkdayjobs.com/MBDA-UK/job/Stevenage/Service-Lifecycle-Management--SLM--SME_R39112/apply ## About the Role * Configuration Management: Experience with tools used for configuration control, maintenance information, or PLM (Product Lifecycle Management). * Agile Delivery: Proficiency in writing User Stories and Acceptance Criteria within an Agile/Scrum framework. * Systems Integration: Understanding of how data interfaces work (specifically via APIs, FTP/SFTPs) * UAT Management: Proven experience designing and executing User Acceptance Testing. * Data Migration: Proven experience in data mapping, cleansing, and migrating large datasets between systems while maintaining data integrity. Soft Skills: * Stakeholder Management: Ability to facilitate discussions between non-technical end-users and technical developers. * Analytical Thinking: Ability to distil complex configuration requirements into structured technical tasks. * Communication: Excellent verbal and written communication skills, with the confidence to lead boards (CCBs) and drive standardization., * Certification in ITIL or a relevant Project Management or Change Management methodology. * Previous experience in an aviation, aerospace, or high-complexity engineering environment preferred. * Experience managing third-party software vendors. * Desirable: In-service support experience e.g. understanding of technical queries, failure reports maintenance tasks and fleet/asset management tasks. ## Description The successful candidate will be the "go-to" expert for the SLM toolset, ensuring that the current user base is fully supported and empowered. You will lead the evolution of the platform by chairing Community Change Boards (CCBs), translating operational requirements into technical specifications, and ensuring that third-party deliverables align with the complex configuration needs of our UK user base., 1. Operational Support & Enablement * Serve as the primary point of contact and escalation for Customer Service Support personnel regarding the day-to-day use of the SLM tool. * Support users in managing in-service configurations, Technical Events, Retrofit campaigns, and MLR activities within the system. * Provide expert guidance and troubleshooting to resolve user queries, ensuring business continuity. * Identify common user friction points and develop training materials to ensure the standardization of terminology and processes across the Group. 2. Community Engagement & Requirement Gathering * Establish and chair regular Community Change Boards (CCBs) with UK-based users to capture feedback and action new/future requirements. * Facilitate sessions to ensure the tool evolves iteratively to meet the changing needs of configuration and maintenance management, alongside French and Italian colleagues. * Prioritize enhancement requests based on their impact on operating performance and business continuity. 3. Product Ownership & Technical Liaison * Translate business requirements into detailed User Stories and clear Acceptance Criteria (AC) for the development team. * Work closely with third-party suppliers to ensure the tool's functionality supports the required interfaces (e.g., data flow between these systems - SLM, SAP, SOLAR and NTIP). * Define requirements for visual KPIs, dashboards, and reporting features to improve operational monitoring. 4. Quality Assurance & Validation * Act as the lead validator for all new developments delivered by the third-party supplier. * Conduct User Acceptance Testing (UAT) to ensure that new features-particularly those relating to configuration control and data imports-function as intended. * Sign off on releases and coordinate the rollout of updates to the user community. 5. Data Migration & Product Onboarding * Lead the functional effort for data migration when onboarding future products into the SLM tool. * Map legacy data from old systems or spreadsheets into the harmonized SLM terminology and structure/templates. * Perform data cleansing and validation to ensure that migrated configuration data is accurate and "fit for purpose" before going live. * Collaborate with stakeholders to define migration timelines and ensure a seamless transition for the support teams during product cut-overs., Employees receive 25 days of paid annual leave per calendar year, in addition to all statutory and public holidays. After 5, 10 and 15 years of service, an additional day of annual leave is added to your allowance at each of these milestones. You can also enjoy more time off by purchasing up to an additional five days holiday through payroll., We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policies allow individuals great levels of flexibility around the hours they work and where they work. Depending on your role and function, this may include options for paid overtime, dynamic leave (time in lieu) and more., Our MBDA Retirement Savings Plan is a 'Defined Contribution' plan in the Mercer Master Trust. The standard contributions are 4% of an employee's base salary and 6% employer contributions. You can increase both employee and employer contributions by up to 2%. Financial Awareness - Employees have access to free financial webinars hosted throughout the year, along with access to a financial education website which provides plenty of useful hints, tips and guidance on managing financial wellness. Share Incentive Plan - Acquire shares in our UK Shareholder, BAE Systems PLC, the scheme is tax efficient on shares purchased. Mortgage Advice - As part of our financial wellbeing initiative employees can access free of charge mortgage advice and webinars. Season Ticket Loan - Employees can borrow the value of public transport season ticket for bus or train journeys to and from work and spread the cost over 12 months. Critical Illness - To help reduce the financial impact after being diagnosed with a critical illness, employees receive a tax-free lump sum payment that can be used for any purpose including covering medical expenses, adjustments to lifestyle and more., Employee Assistance Programme - The Employee Assistance Programme is free, independent, confidential and is available 24 hours a day/365 days a year. Employees have access to short-term counselling (which includes up to 8 structured face to face, telephone or virtual sessions). Voluntary Private Medical Insurance - Private Medical Insurance offers three healthcare plans to suit your individual requirements for you and your family. Funded Private Medical Insurance - Eligible employees (Grade C & Above) are enrolled as standard into the company funded Private Medical Insurance benefit. Dental Insurance - The Dental Insurance benefit provides the option to claim cash back on everyday dental expenses such as, minor treatments, routine examinations, restorative treatment and more. There are six levels of cover available, with each level providing increased claim limits. Healthcare Cash Plan - The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more. There are six levels of cover available, with each level providing increased claim limits. Healthcare and Leisure - The Healthcare and Leisure benefit provides the option to claim cash back on everyday healthcare expenses such as medical fees, dentist fees, opticians and also provides access to special deals and concessions on sporting and recreational facilities. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [MLops – Deploying, Maintaining And Evolving Machine Learning Models in Production](https://www.wearedevelopers.com/magazine/115-mlops-deploying-maintaining-and-evolving-machine-learning-models-in-production) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)