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# Technical Support Advisor- 1st Line - Fixed term contract

- **Company:** Focus Group
- **Location:** Shoreham-by-Sea, UK
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Virtual Desktops, Office Suite, Microsoft InTune, Computer Equipment
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5889524952

## About the Role

You'll need solid, hands-on experience in a similar IT support role, with a strong track record of resolving issues efficiently and professionally. Specifically, we're looking for:

 * Extensive experience supporting desktop and end-user technologies
 * Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD)
 * Excellent troubleshooting skills - you can diagnose root causes, not just apply quick fixes
 * The ability to manage your own workload and prioritise effectively in a busy environment
 * A calm, helpful approach and a genuine desire to deliver great service

## Description

We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to October 2026. Based full-time at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK.

Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution.

What you'll be doing

You'll handle a broad mix of 1st and 2nd line support requests - diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365 (Microsoft's cloud-based productivity suite), Intune (Microsoft's device management platform), Azure Virtual Desktop (AVD), and a range of other modern workplace technologies. You'll be methodical, user-focused, and able to communicate clearly with people at all levels of technical confidence.


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