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# IT Support Technician

- **Company:** Proactive.IT Appointments Ltd.
- **Location:** Shefford, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Monitoring of Systems, Network Troubleshooting, TCP/IP, Wi-Fi Technology, Computer Network Technologies, Information Technology
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5889704745

## About the Role

An established and growing UK business is looking for an IT Support Technician with 2-3+ years' experience to join its hands-on IT team.

This is an excellent opportunity for an ambitious IT professional looking to develop their technical skills beyond service desk support, with knowledge of Microsoft 365, infrastructure, cyber security and IT projects., * Experience in IT support, technical support or service desk

 * Experience in supporting Windows and Microsoft 365
 * Good understanding of Active Directory
 * Troubleshooting and problem-solving knowledge
 * Experience with Helpdesk Software
 * Networking knowledge (TCP/IP, Wi-Fi ) desirable
 * Knowledge of cyber security useful
 * Excellent communication skills, If you're a proactive IT professional ready to take the next step in your career, this could be an excellent opportunity to broaden your technical experience within a varied and supportive environment.

## Description

You will provide 1st and 2nd line IT support for hardware, software, Microsoft 365, access and system issues.

You will also support:

 * Laptop, desktop and mobile device support
 * Microsoft 365 admin
 * IT asset and licence management
 * Infrastructure and network troubleshooting
 * Cyber security and endpoint protection
 * Service desk management
 * Technical documentation
 * IT projects and continuous improvement
 * System monitoring and checks


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