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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line IT Support Engineer - **Company:** Career poster - **Location:** Cheadle, UK - **Salary:** £25,000.0 - £27,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Databases, Local Security Policy, SQL Databases, Information Technology, User Administration, User Accounts - **Published:** September 19, 2026 - **Apply:** https://www.totaljobs.com/job/1st-line-it-support-engineer/career-poster-job108007274 ## About the Role · Knowledge of IT hardware, software and Windows operating systems · Knowledge of Microsoft 365. · Understanding of IT support systems (ITSM, ITAM). · Ability to troubleshoot common IT related issues. · Ability to manage workload and prioritise tasks effectively. Desirable · Knowledge of Azure or cloud technologies. · Exposure to SQL or database environments. · Basic cyber security awareness and knowledge of security best practices · Experience supporting Microsoft cloud environments Skills & Capabilities · Strong problem solving and troubleshooting skills. · Good communication and customer service skills. · Ability to work independently and manage changing priorities, whilst effectively escalating work were appropriate. · Attention to detail and organisational skills. · Willingness to learn and develop technical capability. ## Description The 1st Line IT Support Engineer is responsible for providing first line technical support to colleagues across the Society, ensuring timely resolution of queries and incidents. The role supports the day to day operation of IT systems, assists with user administration and contributes to maintaining secure and reliable technology services., · Provide first line technical support to users across the organisation via appropriate support channels. · Log, manage and prioritise IT support requests, ensuring they are resolved or escalated in line with service expectations. · Set up, configure and maintain user devices and IT equipment. · Create and manage user accounts and email accounts within Active Directory, Exchange and Azure environments. · Maintain user access, permissions and security settings across systems. · Support the Society's hosted desktop environment and core IT services. · Assist with updates, changes and maintenance across IT infrastructure. · Support network and system maintenance activities as required. · Assist with maintaining the Society's asset management · Contribute to system integrations and wider IT initiatives in line with the Society's technology strategy. · Maintain accurate documentation of support activity and system configurations. Stakeholder & Relationship Management · Provide a professional, responsive and user focused IT support service. · Communicate clearly with non-technical users, ensuring issues and solutions are understood. · Work collaboratively with wider IT teams to escalate and resolve complex issues. · Support a positive user experience across all technology interactions. Governance, Risk & Compliance · Follow IT policies, procedures and security standards in all activities. · Support enforcement of access controls and system security measures. · Contribute to cyber security initiatives and maintain awareness of best practice. · Identify and escalate risks, vulnerabilities or issues affecting IT systems. · Maintain accurate records to support audit and compliance requirements ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)