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# IT Service Performance Analyst

- **Company:** Aggreko plc
- **Location:** Glasgow, UK
- **Salary:** £44,626.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Configuration Management, Cyber Security, System Configuration, Knowledge Management
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5889901866

## About the Role

* Experienced in an existing Service Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management.
 * Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management.
 * Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable).
 * Possessing Project Management skills (desirable).
 * An excellent written and verbal communicator.
 * Able to develop internal stakeholder relationships and work collaboratively across wider teams.
 * Capable of prioritising conflicting demands, working under pressure, and delivering high-quality, accurate tasks with strong attention to detail.
 * Self-motivated, with strong problem-solving skills, and the ability to identify issues, propose solutions, and think beyond your day-to-day remit.

## Description

* Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management.
 * Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration.
 * Collaborate with IT Security to ensure all processes and tools meet best practice, security, compliance, and audit standards.
 * Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders.
 * Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management.
 * Support relevant Business As Usual (BAU) projects within the Service Delivery function.


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