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# It Desktop Support

- **Company:** Axiom Technologies
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, JIRA, Desktop Computing, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Linux System Administration, Microsoft Office, System Center Configuration Manager, Networking Basics, Remote Desktop Services, Remote Infrastructure Management, Software Troubleshooting, Microsoft InTune, Information Technology, Casper Suite, Laptops, Zendesk, Servicenow, User Accounts
- **Published:** September 19, 2026
- **Apply:** https://www.buscojobs.com.es/it-desktop-support-en-madrid-ID-370410781

## About the Role

Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.
Preferred: Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Job Features Job Category Technical
Axiom Technologies selection process includes Background Verification Checks.
Do you comply and agree to proceed with them?
*
#J-*****-Ljbffr

## Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at .We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.Key Responsibilities:Provide first- and second-level support for desktops, laptops, printers, and mobile devices.Respond to service requests and incidents via ticketing system, phone, or in-person.Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).Set up and configure new employee workstations, including user accounts and permissions.Maintain asset inventory and ensure accurate documentation of IT equipment.Assist with onboarding/offboarding of employees from a technical perspective.Support remote users with VPN, remote desktop, and connectivity issues.Collaborate with other IT teams on escalated issues or project-related tasks.Follow security protocols and assist with antivirus, patching, and data protection policies.Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).2+ year of experience in a desktop support, helpdesk, or IT technician role.Strong knowledge of Windows OS, Office 365, and basic networking concepts.Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.Excellent communication and interpersonal skills.Strong troubleshooting and problem-solving abilities.Preferred: Experience with macOS or Linux environments.IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).Job Features Job Category TechnicalAxiom Technologies selection process includes Background Verification Checks.Do you comply and agree to proceed with them?*#J-*****-Ljbffr


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