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# IT-Support-Analyst

- **Company:** ProServ Produktionsservice und Personaldienste GmbH
- **Location:** Baden-Baden, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Administration
- **Published:** September 19, 2026
- **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/13312-db7ff8a9_JB5248239-S

## About the Role

* Erfahrung im IT-Support oder Service Desk
 * Gute Kenntnisse in Windows, Microsoft 365 und Active Directory
 * Selbstständige und lösungsorientierte Arbeitsweise
 * Hohe Kunden- und Serviceorientierung
 * Sehr gute Englischkenntnisse in Wort und Schrift
 * Teamfähigkeit und Zuverlässigkeit

## Description

* First-Level-Support für Hard-, Software- und Netzwerkprobleme
 * Bearbeitung und Dokumentation von IT-Anfragen im Ticketsystem
 * Installation, Konfiguration und Verwaltung von Hard- und Software
 * Benutzerverwaltung in Active Directory
 * Fehleranalyse und Behebung von IT-Störungen
 * Unterstützung der Anwender bei technischen Fragestellungen
 * Zusammenarbeit mit internationalen IT-Teams und Kommunikation auf Englisch


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