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# 1st & 2nd-Level-Support

- **Company:** DIS AG
- **Location:** Mannheim, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Infrastructure Management, Information Technology
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.de/details/5889434100

## About the Role

* Abgeschlossene Berufsausbildung im Bereich Fachinformatik oder äquivalente Qualifikation

Grundlegende kaufmännische Kenntnisse und erste Erfahrungen mit ERP-Systemen und Ticketsystemen
Umfassende Administrationserfahrung
Nachweisbare Berufspraxis in der Betreuung von Client Management-Systemen
Ausgeprägte Teamfähigkeit, Bereitschaft zur kontinuierlichen Weiterbildung und schnelle Einarbeitung in neue Themen
Starke Kommunikationskompetenz

## Description

* Effiziente Bearbeitung von Supportanfragen über das Ticketsystem sowie telefonische Unterstützung bei Störungen durch Fernwartung und Vor-Ort-Service

Weiterentwicklung der unternehmenseigenen IT-Infrastruktur
Fachkundige Betreuung der IT-Systeme
Bei Bedarf Erstellung aussagekräftiger Support-Tickets für weiterführende Unterstützung
Vollständige Dokumentation in der Kundendatenbank und Verantwortung für deren Pflege
Überwachung und Wartung von Microsoft-Servern


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