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# 1st Level Support

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Contract:** Permanent contract
- **Skills:** Remote Infrastructure Management, Information Technology
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.de/details/5889434072

## About the Role

* Grundlegendes Verständnis von Informationstechnologie, Hard- und Software sowie Netzwerken

Gute mündliche und schriftliche Kommunikationsfähigkeiten
Ausgeprägte Serviceorientierung
Fähigkeit, Kundenprobleme zu analysieren
Fähigkeit, mehrere Kundenanfragen gleichzeitig zu bearbeiten

## Description

* Bereitstellung von Lösungen für technische Probleme, entweder durch direkte Unterstützung oder Weiterleitung an spezialisierte Teams

Identifizierung und Analyse von Kundenproblemen, um die Ursachen zu ermitteln und geeignete Lösungen zu finden
Durchführung von Fernwartung und Remote-Zugriff auf Kundensysteme, um Probleme zu beheben oder Anleitungen zu geben
Weiterleitung von komplexen oder schwerwiegenden Problemen an höhere Support-Ebenen
Annahme von eingehenden Anrufen und E-Mails von Kunden, um technische Probleme oder Anfragen zu erfassen


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