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# Walk In Drive on 18th to 20th Sep | Technical Support Executive

- **Company:** TELUS Digital -
- **Location:** Meeder, Germany
- **Salary:** €6,656.0 - €10,379.0
- **Contract:** Permanent contract
- **Skills:** Modems, Wi-Fi Technology, Network Routers
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.de/details/5889276806

## About the Role

* 1-5 years of experience in International Technical Support (International Telecom Voice) .
 * Freshers are eligible for the role.
 * Excellent communication skills
 * Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
 * Should be comfortable working in 24*7 Working Environment

## Description

* Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
 * Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
 * Walks customers through common phone hardware and software configurations to maximize service functionality
 * Provides solutions and resolution resources for customer repair problems
 * Interfaces with customers over the phone providing status updates and ensuring service has been restored
 * Escalates appropriate technical issues to upper-level technical support when needed


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