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# Desktop Support Technician

- **Company:** Empower AI Inc.
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $46,218.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Suite, Application Testing, Confluence, JIRA, Software Documentation, Issue Tracking Systems, Unix Shell, Microsoft Office, WordPress
- **Published:** September 19, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88386943/1

## About the Role

* Must be U.S. Citizen and able to obtain a U.S. Public Trust. Must pass drug test.
 * Must have a Bachelor's Degree and six (6) months experience, or a High School diploma and two (2) years of experience.
 * Excellent written and oral communication skills
 * Experience with Help Desk support and customer service including troubleshooting issues as they arise from users.
 * Strong client support and process improvement skills.
 * Experience using Microsoft Office suite and JIRA.
 * Familiar with basic cyber security standards.
 * Ability to multi-task and adapt to changes quickly.
 * Self-starter with the ability to work as part of a team and independently.

Preferred Education and Experience:

 * Knowledge of UNIX shell scripting.
 * Experience with Confluence, WordPress, or similar CMS

## Description

Empower AI: As a Help Desk Technician, you will join a team to support vital systems and services for Federal Government. This is onsite in Washington, DC.

Highlights of Responsibilities:
Provide Client Services/Help Desk support using a ticketing system to track all user calls and emails.

 * Resolve customer requests accurately and timely.
 * Support and manage user account and access requests.
 * Write, edit and maintain user documentation, including training materials and user guides.
 * Teach training classes on the software suite.
 * Assist with testing of applications and escalating bugs to the developer teams.
 * Make requested updates and modifications to the client website.
 * Setup and maintain Webinar meetings/user training sessions.
 * Create Confluence sites creation and configure data collection tools applications.


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