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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Jasper, IN, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Laptops
- **Published:** September 19, 2026
- **Apply:** https://dejobs.org/x/x/3B013206F638428AB78CAFB9285D8085/job/

## About the Role

Requirements * At least 1 year of experience in help desk, desktop support, or a similar technical support role.

 * Working knowledge of Active Directory in a user support environment.

 * Experience supporting Microsoft Windows, including Windows 10 systems.

 * Ability to perform basic troubleshooting for hardware, software, and operating system issues.

 * Familiarity with managing and resolving service desk tickets in an organized manner.

 * Strong communication skills and a customer-focused approach to technical support. Technology Doesn't Change the World, People Do.®

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Indiana/Kentucky. This Long-term Contract position is ideal for someone with hands-on experience resolving everyday desktop and operating system issues while delivering responsive customer service. The person in this role will support a Windows-based environment, manage user access needs, and help maintain smooth day-to-day technology operations. Remote position with capability to travel to IN/KY clients (10% travel monthly)., * Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access issues.

 * Diagnose and resolve common problems related to Microsoft Windows systems, desktop performance, and end-user functionality.

 * Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when needed.

 * Create, update, and close support tickets with clear documentation of actions taken and issue resolution.

 * Assist with Active Directory tasks such as account support, password resets, and basic user access maintenance.

 * Provide desk-side and remote support to employees to minimize downtime and restore productivity quickly.

 * Help set up, configure, and maintain desktops, laptops, and peripheral devices in accordance with support standards


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