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# NOC Analyst

- **Company:** Digital Management, Inc.
- **Location:** United States (Remote available)
- **Salary:** $73,492.0 - $91,865.0
- **Contract:** Permanent contract
- **Skills:** Border Gateway Protocol, Synchronous Optical Networking, Spanning Tree Protocols, Cloud Computing, Wavelength-Division Multiplexing, Monitoring of Systems, Networking Hardware, Internet Security, Multi-protocol Systems, Network Monitoring, Network Administration, Open Shortest Path First (OSPF), Short Message Service, Software Engineering, Spatial Data Infrastructures, Virtual Local Area Networks, Computer Networking Systems, Desktop Management Interface, Computer Network Operations, Bicsi, Cisco
- **Published:** September 19, 2026
- **Apply:** https://www.careerbuilder.com/job-details/noc-analyst--093a388e-7bee-4ed9-a289-d8771cd08f75

## About the Role

Required Skills & Certifications:

 * In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
 * Exceptional written and verbal communication skills
 * Attention to detail
 * Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
 * In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
 * Experience with network monitoring systems and ticketing/ITSM platforms
 * Ability to read and understand GIS Maps, engineering drawings and route schematics

Preferred Skills & Certifications:

 * Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s)
 * Familiarity with BICSI Standards
 * Experience in a government support role
 * ITIL v4/v5 certification, Analysis Skills, BGP, BICSI (Building Industry Consulting Service International), Centralized Operations/Management, Cisco Network Systems, Cloud Computing, Communication Skills, Customer Relations, Customer Support/Service, DWDM (Dense Wavelength Division Multiplexing), Desktop Management Interface (DMI), Detail Oriented, Develop and Maintain Customers, Engineering Drawing, Fiber Optics, Government, Government Administrative Support, Health Plan, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Insurance, Internet Security, Leadership, MPLS (Multi-Protocol Label Switching), Management of Information Systems/Technology (MIS), Multitasking, Network Administration/Management, Network Monitoring, Network Operations Center, Network System Hardware, Network Systems, Open Shortest Path First Protocol (OSPF), Optical Networking, Performance Reviews, Presentation/Verbal Skills, Procedure Development, SONET, Schematics, Service Level Agreement (SLA), Short Messaging Service (SMS),
Software Development, Spanning Tree Protocols, Spatial Data, Standard Operating Procedures (SOP), Status Reports, Test Equipment, Tuition Fees, VLAN (Virtual Local Area Network), Writing Skills

## Description

DMI, LLC is seeking a NOC Analyst to join us. The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment. The role is responsible for monitoring and responding to network faults/outages, identifying faults/incidents, creating tickets for each event, and notifying all customers and key leadership personnel. The Analyst will adhere to all Standard Operating Procedures and Methods of Procedures in accordance with service level agreements (SLAs) in an ITIL-based format., * Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.

 * Identify and react to all network alarms via monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
 * Ticket creation/update/closure within the ITSM platform(s).
 * Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
 * Act as the primary source of information and notification for all outages/events, providing clear status updates to internal departments, customers/end users, partners and vendors.
 * Track hardware replacements, fiber cut(s)/degradations, and mobilized repair teams and field operations.
 * Support continual service improvement along with procedure improvements.
 * Generate necessary information, reports, and status updates as needed and for handover to incoming team members.


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