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# IT Support Technician - Mannheim Germany

- **Company:** Fortis E.v.
- **Location:** Mannheim, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Software Applications, Virtual Private Networks (VPN), Microsoft Office, Microsoft Operating Systems, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Computer Equipment, Os Ticket, Hardware Infrastructure
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.de/details/5889087419

## About the Role

* Over 24 months of work experience.
 * Advanced knowledge in computer hardware, software applications, and Microsoft OS.
 * Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
 * Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
 * Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
 * Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

 * Fluency in German/Deutsche (B2) and English (written and verbal).

## Description

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.


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