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# IT Operations Manager Softwareentwicklung

- **Company:** Bertrandt AG
- **Location:** Ditzingen, Germany
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Microsoft SharePoint, Software Engineering, Servicenow
- **Published:** September 19, 2026
- **Apply:** https://www.adzuna.de/details/5889434298

## About the Role

* ITIL Foundation Zertifizierung
 * SIAM Foundation Zertifizierung
 * Erfahrung im IT Service Management
 * Kenntnisse in ServiceNow und SharePoint
 * Ausgeprägte analytische, strategische und kommunikative Fähigkeiten

## Description

* Sie sind verantwortlich für das Sammeln, Bewerten und Priorisieren neuer Anforderungen an Serviceangeboten gemeinsam mit relevanten Stakeholdern
 * Sie unterstützen den Demand-Management-Prozess bei der Prüfung und Bewertung neuer oder angepasster Services, Serviceangebote sowie deren Umfang, Anforderungen, Kostenfaktoren und Service-Level
 * Innerhalb des Teams setzen Sie Anforderungen im Rahmen technischer Änderungen um
 * Sie entwickeln und pflegen Servicekatalogeinträge in ServiceNow und stellen die transparente Darstellung von Leistungen, Status und Kennzahlen sicher
 * Sie treiben Projekte zur kontinuierlichen Verbesserung von Serviceangeboten voran und steigern Qualität, Effizienz und Effektivität


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