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# Desktop Support Technician

- **Company:** NextGen Staffing
- **Location:** Flower Mound, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hypervisor, Issue Tracking Systems, Microsoft Office, Networking Basics, TCP/IP, Virtualization Technology, Virtual Environment, Software Troubleshooting, Vmware
- **Published:** September 19, 2026
- **Apply:** https://www.disabledperson.com/jobs/75294790-desktop-support-technician

## About the Role

* 1-3+ years of Desktop Support, IT Support, or Technical Support experience
 * Experience supporting production, manufacturing, warehouse, or industrial environments
 * Understanding of day-to-day operations within manufacturing facilities
 * Experience with Incident, Problem, and Change Control Management (IPCC)
 * Working knowledge of Windows and Unix/Linux operating systems
 * Exposure to virtual environments such as Azure, Hypervisors, or VMware
 * Strong troubleshooting and root cause analysis skills
 * Experience with ticketing systems and end-user support
 * Ability to create technical documentation and technical procedures
 * Strong technical writing skills, including documenting systems and solutions
 * Dependable and accountable
 * Professional attitude and strong work ethic
 * Excellent verbal and written communication skills
 * Strong customer service mindset
 * Ability to work independently and within a team

Preferred:

 * Active Directory, Office 365, device imaging, and deployment experience
 * Support experience with scanners, label printers, handheld devices, and production-floor equipment
 * Basic networking knowledge (TCP/IP, DNS, DHCP)

## Description

Looking for a Desktop Support Technician- all 5 days onsite- Lewisville TX

Night Shifts

accepting on W2 candidates, No C2C candidates

What you will bring to the table as a Desktop Support Technician:

 * Provide desktop, laptop, printer, and peripheral support
 * Troubleshoot hardware, software, network, and operating system issues
 * Support Windows and Unix/Linux environments, including virtualized infrastructure
 * Manage incidents, problems, and change requests following established IT processes
 * Document systems, troubleshooting procedures, and technical solutions
 * Support user onboarding, device deployments, and asset management
 * Collaborate with cross-functional teams to resolve technical issues and improve processes
 * Provide day-to-day IT support within a manufacturing or production environment


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