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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** NCGCare Acquisition, LLC - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Salary:** $48,031.0 - $61,676.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Business Software, Information Systems, Desktop Computing, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Connections, Wireless Networks, Wi-Fi Technology, Software Troubleshooting, Headsets, Peripherals, Information Technology, Laptops, Gsuite - **Published:** September 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d7d7a767c01e6598 ## About the Role * Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent relevant professional experience may be considered in lieu of formal education. * 2-4 years of experience providing technical support in a professional IT environment. * Experience troubleshooting hardware, software, network connectivity, user access, and endpoint-related issues. * Experience supporting Windows and/or Apple devices. * Strong customer service and communication skills. ## Description We are seeking a Information Technology Support specialist to provide Level 1 and Level 2 technical support for end users, hardware, software, network connectivity, and technology equipment. Performs troubleshooting, deployments, maintenance, field support, and user technology lifecycle activities, ensuring timely resolution and a reliable end-user experience. * Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, user access, endpoint, and technology-related issues, delivering timely and professional support to employees across corporate offices, remote locations, and operational sites. * Investigate, troubleshoot, and resolve technical incidents, identifying root causes, evaluating remediation options, testing and implementing solutions, and communicating resolution and next steps to end users. * Install, configure, deploy, and maintain end-user technology, including Windows, Apple, and Chrome workstations, laptops, monitors, printers, mobile devices, peripherals, VoIP phones, headsets, and other IT equipment. * Prepare, image, configure, and deploy new and replacement computers and equipment, ensuring devices are configured according to established hardware, security, software, and organizational standards. * Provide technical support for Microsoft 365, Google Workspace, and approved business applications, assisting users with common application issues, configurations, access, functionality, and troubleshooting. * Troubleshoot wired and wireless network connectivity, including workstation connectivity, Wi-Fi, VPN, basic network services, and other endpoint connectivity issues; escalate infrastructure or network issues requiring higher-level support. This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position., * Provide Level 1 and Level 2 technical support to employees. * Troubleshoot and resolve hardware, software, network, and access issues. * Set up, configure, and maintain computers, mobile devices, printers, phones, and other IT equipment. * Support Microsoft 365, Google Workspace, business applications, Wi-Fi, VPN, and other technology needs., * Respond to and resolve employee IT support requests and technical issues. * Install, configure, deploy, and maintain computers, devices, and IT equipment. * Troubleshoot software, hardware, network, Wi-Fi, VPN, and user access issues. * Document support activities, follow IT standards, and escalate complex issues when needed., We are focused on creating a model where clinicians are supported, not overloaded. You'll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)