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# Staff Business Application Owner

- **Company:** TriNet Group, Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $100,800.0 - $189,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, Application Lifecycle Management, Business Software, Design of User Interfaces, Knowledge Management, Scrum Methodology, Cloud Services, Salesforce.Com, Systems Integration
- **Published:** September 19, 2026
- **Apply:** https://www.dice.com/job-detail/31d77698-ba2c-4444-8240-dc91d5d8762b

## About the Role

? Education Details Required/ Preferred
? Bachelor\'s Degree preferred, ? Advanced experience in a dynamic business application management role with proven success in overseeing all elements of the business application development lifecycle
? Advanced understanding of AI-powered process automation
? Advanced ability to connect with, build trust, and influence colleagues at all levels of the organization
? Deep experience in an agile development environment, with an understanding of agile methodologies and business application management principles
? Demonstrated customer centric approach
? Meticulous focus on details to ensure smooth delivery of work
? High effectiveness in managing cross-functional teams
? Advanced communication, written, organizational and presentation skills
? Advanced ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities
? Advanced understanding of business application management methodologies, frameworks, and best practices
? Analytical mindset with the ability to leverage data to make informed business application decisions"

The preferred location for this role is Atlanta, GA, and the salary range for this location is $100,800.00 to $189,000.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company?s discretion. The candidate?s final salary offer will be based on the candidate?s skills, education, work location and experience.

## Description

The Business Relationship Management team serves as the bridge between the technology organization and TriNet business leaders. The Staff Business Application Owner is a core member of the BRM team. This position is responsible for managing TriNet\'s internal business applications, developing and executing business application strategies, overseeing development activities, and ensuring the successful launch and support of our business applications. This role is focused on the needs of our internal colleagues, creating and managing TriNet\'s business application roadmaps in partnership with business unit leaders. The position is responsible for delivering business applications in support of strategic corporate programs and business initiatives. This role serves as a strategic and analytical partner to TriNet\'s business unit leaders and contributes to the implementation of effective solutions and capabilities that address critical business challenges and improves business outcomes.

The Staff Business Application Owner leads the end-to-end business application lifecycle, from conceptualization to launch. This position collaborates closely with cross-functional teams including engineering, design, and UX/UI to prioritize features, allocate resources, and ensure timely delivery of high-quality business applications. This role conducts market analysis and competitive research to identify market trends, opportunities, and threats. This position will manage multiple business applications, playing a critical role in driving the success of TriNet\'s business application suites. The Staff Business Application Owner also creates buy-in for the business application vision with end users and key stakeholders.

This position is a confident leader who can guide cross-functional teams in the creation of complex business applications, partnering with Business Relationship Managers and Business Analysts to rally team members around a common vision. The Staff Business Application Owner is also skilled at scoping and prioritizing activities based on business and colleague impact. This role will engage with senior management, proactively influencing business application decisions that drive business process improvements.

Implementation and ongoing usage experience with Salesforce Service Cloud, including Agentforce for Service (Einstein AI), Service Cloud Voice, Case Management, Omni-channel, Knowledge Management, and Service Console:

 * Define and execute the product strategy, roadmap, and governance for Salesforce Service Cloud and Agentforce to align with business objectives and customer service goals
 * Partner with business, operations, and technology stakeholders to prioritize initiatives, translate requirements into solutions, and drive adoption of platform capabilities
 * Lead the optimization of customer service processes through Service Cloud features, AI-powered automation, and Agentforce experiences that improve agent productivity and customer satisfaction
 * Oversee platform performance, integrations, data quality, security, and compliance, ensuring scalable and sustainable Salesforce solutions across the enterprise
 * Measure business outcomes and continuously improve the platform by tracking KPIs, managing releases, evaluating emerging capabilities, and maximizing return on Salesforce investments, ? Drive the execution of all processes in the business application lifecycle, including application and market research, vendor analysis, requirements and roadmap development, and application launch 10%
? Participate in business application development efforts, collaborating with Engineering, Design, UI/UX, and Business Analyst teams to ensure successful application deployments 10%
? Maintain and deliver a prioritized backlog for business applications based on roadmap priorities and any interdependencies 15%
? Keep internal colleague business needs top of mind while delivering to the application vision 10%
? Engage with business teams, gather feedback, and understand pain points to ensure business applications deliver exceptional value and help the organization achieve business objectives and goals 10%
? Effectively communicate business application updates, progress, and strategies to key stakeholders and senior management, ensuring alignment across the organization 10%
? Define key performance indicators (KPIs) and metrics to measure business application success and iterate on business application improvements based on data-driven insights 10%
? Ensure business application roadmaps consider the business objectives of business units throughout the organization, collaborating with senior management to design business application vision 10%
? Act as the business application evangelist with business unit leaders and scrum team members 5%
? Conduct market research and competitive analysis to gain insights into industry trends and competitive landscape, translating findings into actionable strategies 5%
? Conduct ROI analysis on potential business application investments to drive investment prioritizations 5%

Required for All Jobs
? Performs other duties as assigned
? Complies with all policies and standards


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