> Markdown version of [/jobs/ext/2996646-analytical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2996646-analytical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analytical Support Specialist - **Company:** TISTA Science and Technology Corporation - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $130,546.0 - $145,875.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software Tools, Adobe, Data Management - **Published:** September 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=869135848c0576e0 ## About the Role * 10+ years of hands-on experience in managing of relevant SLAs and FAs. * A general proficiency with Momentum desired. * A general proficiency in Adobe desired. * Experience in customer management or account management. * Ability to work independently and perform thorough reviews and analysis of SLAs. * Proven analytical, writing, organization, and communication skills. * Ability to manage and prioritize multiple business office functions efficiently. * Experience in developing SLAs, with a focus on enhancing operational effectiveness. * Competence in collecting and analyzing data, generating reports, and presenting statistical performance data. * Experience in using AI tools to improve agreements analysis and change processes. * Systems administration skills to customize, manage, analyze and report on activity using iFAMS. * Use of iFAMS workflow and other process tools to better manage approvals and ensure data quality. * Use of global design standards (e.g., ISO 9001, etc.) for vendor and contract management process design. Education: * Bachelor's Degree in Business Administration, English/Journalism, or related field (or equivalent). Clearance: * The ability to pass a Tier 2/Modest Background Investigation. ## Description TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities: Review and Analysis: * Conduct thorough reviews and substantive analysis of mission-critical FSC SLAs that are for Other Government Agencies (OGA). * These agreements are the highest dollar agreements the FSC manages, they require additional analytical support to ensure services and metrics outputs are in accordance to the agreement. * Develop strategies to enhance the business office functions by leveraging modern-analytical insights. * Assess past iFAMS trouble tickets, for OGA agreements, and identify the mitigation steps necessary to avoid repeat issues in iFAMS (due to system entry issues). Development: * Design, evaluate, create, and analyze over ninety agreements on an annual and ad-hoc basis. * Formulate and manage the procedures, standards, and methods for collecting, processing, analyzing, summarizing, and presenting metrics and performance data related to customer relationship management and operational assignments. Data Management and Reporting: * Collect, research, and analyze data to produce insightful information. * Develop and disseminate reports to provide actionable intelligence to management and stakeholders. Performance Measurement: * Collaborate with FSC employees and project managers to select meaningful qualitative and quantitative criteria for performance evaluation. * Participate in the improvement of administrative support through the use of metrics or surveys. Invoicing and Agreement Management: * Independently analyze and evaluate invoicing execution against active OGA agreements. * Advise management on recommended courses of action when agreements are projected to exceed allocated amounts. * Research, review, and monitor FSC invoicing against customer obligations, and negotiate adjustments as necessary. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Trustworthy AI Starts at Deployment: 5 Checks Before You Ship](https://www.wearedevelopers.com/magazine/753-trustworthy-ai-starts-at-deployment-5-checks-before-you-ship)