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# Help Desk Technician

- **Company:** Llc (alpha Omega)
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Network Architecture, Virtual Local Area Networks, Software Troubleshooting, Information Technology, 3-tier Architectures
- **Published:** September 19, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9178851/help-desk-technician

## About the Role

Experience/Skills:

 * 7+ years of experience in Information Technology experience.
 * Experience working with a team in a help desk environment.
 * Demonstrated ability to communicate orally and in writing.
 * Positive customer service attitude.

Required Certifications:

 * CompTia SEC+ certification or equivalent that meets DoD 8140/8570.01-M foundational qualification requirements.

## Description

Responsible for providing advanced technical support and ensuring the operational readiness of critical network infrastructure. This role focuses on advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

Additionally, the Senior Help Desk Technician (Tier 3) will be responsible for configuring and troubleshooting printers, CAT5-6, Fiber, and managing Video Teleconferencing (VTC) systems to facilitate seamless mission communications. While managing high-level escalations, the Senior Help Desk Technician (Tier 3) shall maintain daily operational workflows by actively answering customer support calls, resolving daily IT tickets, and performing standard Tier 3 help desk responsibilities to ensure comprehensive, end-to-end user support.


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