> Markdown version of [/jobs/ext/2996963-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2996963-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** ALPHA OMEGA INTEGRATION, LLC.
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Network Architecture, Virtual Local Area Networks, Software Troubleshooting, Information Technology, 3-tier Architectures
- **Published:** September 19, 2026
- **Apply:** https://recruiting.ultipro.com/ALP1013APAO/JobBoard/4db1723d-a288-4922-9a21-754e6e1cf5c4/OpportunityDetail?opportunityId=ebf89beb-870d-4900-b612-ee9a1fd9769d

## About the Role

Experience/Skills:

 * 7+ years of experience in Information Technology experience.
 * Experience working with a team in a help desk environment.
 * Demonstrated ability to communicate orally and in writing.
 * Positive customer service attitude.

Required Certifications:

 * CompTia SEC+ certification or equivalent that meets DoD 8140/8570.01-M foundational qualification requirements.

## Description

Responsible for providing advanced technical support and ensuring the operational readiness of critical network infrastructure. This role focuses on advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

Additionally, the Senior Help Desk Technician (Tier 3) will be responsible for configuring and troubleshooting printers, CAT5-6, Fiber, and managing Video Teleconferencing (VTC) systems to facilitate seamless mission communications. While managing high-level escalations, the Senior Help Desk Technician (Tier 3) shall maintain daily operational workflows by actively answering customer support calls, resolving daily IT tickets, and performing standard Tier 3 help desk responsibilities to ensure comprehensive, end-to-end user support.


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [AI-Augmented DevOps with Platform Engineering](https://www.wearedevelopers.com/videos/1614-ai-augmented-devops-with-platform-engineering)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Future-Proofing FinTech With Blockchain Technology](https://www.wearedevelopers.com/videos/808-future-proofing-fintech-with-blockchain-technology)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)
- [Mastering Image Classification: A Journey with Cakes](https://www.wearedevelopers.com/videos/1272-mastering-image-classification-a-journey-with-cakes)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters)
- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)