> Markdown version of [/jobs/ext/2998856-federal-installation-support-service-technician-100-onsite](https://www.wearedevelopers.com/jobs/ext/2998856-federal-installation-support-service-technician-100-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Federal Installation Support Service Technician-100% onsite - **Company:** Beacon Hill Staffing Group, LLC - **Location:** Manassas, VA, United States - **Experience:** Experienced - **Salary:** $130,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Private Networks, Information Systems, Network Monitoring, Service Pack, Computer Networking Systems, Data Center Networking, Information Technology, Network Support, Tools for Reporting, Servicenow - **Published:** September 19, 2026 - **Apply:** https://www.jofdav.com/jobs/59771536-federal-installation-support-service-technician-100-onsite ## About the Role * At least 3 years of experience supporting and installing data center networking infrastructure. * Active TS/SCI clearance with a Full Scope Polygraph issued through the NSA (Maryland customer). * Demonstrated hands-on experience in network engineering. * Experience utilizing network monitoring, diagnostic, and analytics tools within a Tier 2/Tier 3 support environment, with a strong ability to identify and resolve technical issues. * Proven experience performing network maintenance activities, including applying patches, service packs, updates, and security-related configurations. * Background monitoring network performance to maintain system uptime, reliability, and overall operational health. * Experience tracking system resource utilization, analyzing performance trends, and supporting capacity planning efforts. * Current Security+ certification. * Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent professional industry experience. Pluses: * Knowledge of Linux operating systems with practical troubleshooting experience. * Familiarity with Information Technology Service Management (ITSM) practices, with ITIL experience preferred. * Experience supporting customers within their operational environment. * Ability to provide training and knowledge transfer to team members through on-the-job instruction. * Experience working with ServiceNow. * CCNA certification. ## Description * Support and maintain data center networking infrastructure and internal network equipment for a large federal government program. * Participate in system deployment, installation, and troubleshooting activities while adhering to both government and corporate standards and procedures. * Continuously monitor systems and IT infrastructure using approved tools and respond to incidents according to their priority, impact, and severity. * Serve as a technical resource for team members, customers, vendors, and partner organizations when addressing complex technical challenges. * Independently investigate and resolve technical incidents, as well as select business-related issues, while understanding when escalation is necessary. * Provide guidance and assistance to less experienced team members during the investigation and resolution of complex incidents. * Deliver high-level support by maintaining strong technical and operational expertise and staying informed on relevant industry developments and trends. * Evaluate support plans against business objectives and align customer needs with available service offerings and solutions. * Function as a trusted technical advisor for customers and internal sales teams in a consultative capacity. * Recommend process improvements, promote operational efficiency, and collaborate with teammates to share best practices and lessons learned. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)