> Markdown version of [/jobs/ext/2999097-it-professional-assistant](https://www.wearedevelopers.com/jobs/ext/2999097-it-professional-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Professional Assistant - **Company:** PAULDING COUNTY EXTENSION SVC - **Location:** Bradford County, PA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Issue Tracking Systems, Wireless Networks, Peripherals, Laptops - **Published:** September 19, 2026 - **Apply:** https://www.ugajobsearch.com/postings/506523/pre_apply ## About the Role High school diploma or equivalent ## Description This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies Technical * Basic problem-solving and troubleshooting skills * Experience with standard desktop and laptop computers, peripherals, and operating systems * Basic knowledge of TCP/IP wired and wireless networking * Familiarity with common productivity and security applications Dependability and Integrity * Build trust and respect, utilizes university resources responsibly, maintains a strong work ethic, and provides continuous and all-encompassing excellence in service * Meet agreed upon objectives and tasks for supported services * Complete routine requests in a timely manner * Create a seamless experience for clients * Perform at a consistently high standard * Participate in an annual performance development process * Use data and critical thinking to make well-judged decisions that enhance processes * Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Productivity * Set and meet realistic goals * Effectively manage time and stay on-task * Document interactions with clients/colleagues and routine tasks in a ticketing system * Maintain productivity by collaborating with team members as appropriate * Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations * Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals Relationships & Serving Others * Communicate effectively through active listening, conflict management, and through verbal and written methods * Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers * Promote positive morale and serve as a positive representative of Franklin OIT * Attend department and college activities * Serve as an example for colleagues * Demonstrate professionalism and clarity in written and verbal communications * Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Teamwork * Learn and share knowledge by finding and applying relevant information, being agile in learning, shares and contributes back to the organization, and builds university knowledge * Serve others through cooperation, teamwork, and being service-oriented * Demonstrate personal accountability and avoid blaming others * Participate in the usage and implementation of college wide tools and standards * Contribute to the development and support of services which have a college wide scope * Be available and proactive in assisting co-workers and clients during the work day * Participate in a college-wide call center; provide assistance over the phone to clients across the college * Be receptive to training, coaching, and development from team members * Complete assigned tasks for workflows and processes within assigned team and/or services * Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals * Maintain a service orientation by prioritizing the needs of others and delivering exceptional support Strategic Planning * Make sound decisions including critical thinking, sound judgement and choices, continually strives to improve processes in a strategic direction * Demonstrate initiative in planning and organizing work within scope * Participate in decision making and problem solving at the assistant level * Demonstrate alignment with Franklin OIT policies, and priorities * Provide feedback on standards and consult best practices * Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision * Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Physical Demands * This position spends long periods of time sitting/standing at a desk and working on a computer * This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically * This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically * This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., This position will perform the following tasks at the assistant level; this position will consult with their supervisor and other colleagues as necessary to complete these tasks: * Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned. * Provide support for desktop and laptop computers (Windows, Mac), including security, networking, peripherals, hardware, and software in accordance with our standard service levels. * Develop and deploy desktop computer images. * Serve as a DNL (departmental network liaison) and maintain DHCP entries. Troubleshoot wired and wireless networking on an as-needed basis. * Provide front-line support for technology-enhanced classrooms, computer labs, and videoconferencing. * Provide support for unit-specific software. * Train and develop technical skills; become familiar with Franklin OIT standards and policies, * Use a ticketing system to manage time and track requests; this position will participate in a college-level helpdesk. * Develop documentation, presentations, and training materials for clients and other audiences. Provide training. * Participate in the helpdesk telephone and messaging systems as part of a call center. * Consult with faculty and staff and recommend appropriate IT solutions; educate clients about information security risks and keep them informed about policies and practices in IT. * Maintain positive working relationships with clients and colleagues and navigate complex situations or interactions. * Assist with planning and problem solving; explore alternatives and recommend solutions. Percentage of time 15 Duties/Responsibilities * Contribute to development of standards and best practices, collaborate with colleagues in Franklin OIT, and participate in OIT projects. * Work with team members across Franklin to address coverage gaps * Help manage equipment life cycles, explore emerging technologies, and recommend solutions that may help improve efficiency and effectiveness. Gather quotes as needed and interact with vendors for support. * Participate in IT meetings at the department, college, and/or institutional level. Percentage of time 10, * Other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [Dev Digest 164: AI Agents, AI Blindspots and MCP security problems](https://www.wearedevelopers.com/magazine/578-dev-digest-164-ai-agents-ai-blindspots-and-mcp-security-problems) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [8 Best Edge Extensions And Addons For Developers](https://www.wearedevelopers.com/magazine/205-8-best-edge-extensions-and-addons-for-developers)