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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support / Help Desk Technician - **Company:** Addison Group - **Location:** Oklahoma City, OK, United States - **Experience:** Starter - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary to permanent - **Skills:** JavaScript (Programming Language), Microsoft Windows, Active Directory, Business Software, Cyber Security, Computer-Generated Imagery, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Visio, Networking Basics, Network Connections, TCP/IP, Computer Network Technologies, Computer Equipment, Hardware Infrastructure, User Administration - **Published:** September 19, 2026 - **Apply:** https://addisongroup.gosnaphop.com/jobs/l/login/19e62b1f-e3e6-11eb-be56-42010a8a0031/476dbe27-b425-11f1-9a74-024201c20d84/false?applyId=628786b1-b384-11f1-bc01-02420a6c7775&apply=true&returnUrl=/l/recruiting/jobapplication/628786b1-b384-11f1-bc01-02420a6c7775/476dbe27-b425-11f1-9a74-024201c20d84/false?step=1 ## About the Role * 2+ years of desktop support experience with an Associate degree in an IT-related field, OR 4+ years of relevant desktop support experience with a high school diploma/GED. * Hands-on experience supporting Windows operating systems and desktop hardware. * Experience troubleshooting hardware, software, applications, and network connectivity. * Familiarity with Active Directory and user administration. * Experience with computer imaging, deployment, and device configuration. * Working knowledge of networking fundamentals such as TCP/IP, DNS, and DHCP. * Familiarity with Microsoft 365 or similar business applications. * Strong customer service and communication skills. * Ability to troubleshoot independently while knowing when to escalate an issue. * Valid driver's license and ability to travel to remote locations. * Strong organizational skills and attention to detail. ## Description The Desktop Support / Help Desk Technician will provide hands-on and remote technical assistance to end users. This position combines traditional help desk responsibilities with field-based desktop support, making it ideal for someone who enjoys both troubleshooting issues remotely and working directly with users and equipment., * Provide first-level technical support for hardware, software, operating system, and connectivity issues. * Troubleshoot and resolve problems involving Windows 10/11, computers, printers, monitors, and other peripherals. * Assist users with Microsoft applications, account access, and common technical issues. * Perform computer installations, configurations, upgrades, replacements, and equipment refreshes. * Image and prepare computers and other devices for deployment. * Support Active Directory and basic user administration functions. * Diagnose and resolve common LAN/WAN, TCP/IP, DNS, DHCP, and connectivity issues. * Respond to help desk requests by phone and through ticketing systems. * Maintain accurate documentation of troubleshooting steps, resolutions, and equipment changes. * Escalate more complex technical problems to the appropriate IT teams. * Travel to field locations using company-provided vehicles to provide onsite technical support. * Communicate clearly with end users regarding ticket status, troubleshooting, and expected resolution times. * Participate in an on-call rotation approximately one week per month. * Collaborate with other IT professionals to maintain consistent support processes and service levels., Role: IT Support Analyst Position Type: Contract Location: Oklahoma City Pay Rate Range: $25-28/hourly Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable company with... 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Recommended *, Job Title: Data Engineer Industry: Energy / Utilities Location (city, state): Oklahoma City, OK Assignment Type: Contract Pay: $50.00 - $65.00 / hour depending on experience Work Schedule: Monday-Friday, standard business hours. Remote candidates will ... Recommended *, Title: BAS Controls Installation Technician (Building Automation Systems) Location: Houston, TX Salary: $85k - $95k Sponsorship: Position is not eligible for sponsorship. Must be authorized to work in the United States. Benefits: Medical, Dental, Visio... Recommended *, Role: Cybersecurity / Network Engineer Location: Houston, TX (Hybrid) Pay Range: $120,000 - $125,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cybersecurity / Network Engineer to t... Recommended *, Job Title: Senior UX Researcher & Designer Location (city, state): Fort Worth, TX Assignment Type: Direct Hire Pay: $110,000-$130,000 annually, plus a 7% target bonus and an employee stock ownership plan contribution valued at approximately 15% of annu... Recommended *, Position: Engineering Support & Customer Success Analyst Location: 100% Remote - Mainland-USA based candidates ONLY (working EST) Length: 3+ months contract to hire Target Pay Range: $25.00 / Hourly W2 (Benefits eligible after 60 days) Benefits: This p... Recommended *, Role: Senior Network Engineer - VoIP / Unified Communications Location: Chicago, IL - Onsite Salary: $125,000 -$140,000 / year Benefits: This role is eligible for health, medical, retirement, generous time off. I'm conducting a confidential search for ... 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